Field Service Engineer - Nashik/Pune

Lakshmi Machine Works Ltd.; Pimpri-Chinchwad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Lakshmi Machine Works Ltd. is seeking a service-led professional to implement service strategies, drive revenue from ASC and spares, and guide sales engineers. You will coordinate with customers, suppliers, and internal teams to ensure timely machine commissioning, warranty handling, and effective service delivery.

Role focuses on data-driven service governance, CRM-enabled analytics, and timely resolution of complaints to deliver premium customer experience in the Pimpri-Chinchwad area.

Qualifications

• Experience in service management or after-sales for machinery.
• Strong stakeholder relationship skills.
• Ability to drive service revenue through non-warranty services and annual contracts.

Responsibilities

• Support SIC in implementing service strategies to achieve objectives.
• Implement business plans for zones aligned to organizational goals.
• Leverage synergies to increase sales across machine, services and spares with strong information flow.

Skills

CRM

Dashboarding

Real-time reporting

Market analysis

Stakeholder management

Service strategies

Sales support

Preventive maintenance

Tools

CRM software

Job description

Support the SIC in Implementing service strategies to achieve organisational objectives

Implement business plan and strategy for respective areas in the respective Zone in alignment to the organizational strategy, vision and goals

Support the SIC in ensure leveraging of synergies to increase sales volume across the machine, services and spares, by ensuring a healthy information flow and governance on these functions

Achieve service target and provide guidance to sales engineers for good performance and achieving expected targets.

Evaluate and research on customer demands by analysing feedback from internal as well as extra sources to deliver premium customer experience

Building and maintaining strong relationships with key stakeholders, including customers, suppliers and internal departments, to ensure smooth delivery of service and spare parts.

Continuously assess customer complaints and requests and provide timely and effective solutions aligned with the clients' needs

Ensure machine commissioning with in target period with signing of commissioning report

Closing service request with in the target period 90% complaint closing on same day with signing of service report

Carry out preventive maintenance warranty / ASC as per the guidelines

Generating service revenue through non warranty service , Annual service contract as per target. Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order

Generating spares enquiry during service visit and achieve target. Arrange for quotation from HO spares dept.

Ensure targeted Hit Ratio from enquiry to sale for spares business

Achieving revenue of ASC / Spares as per monthly target

Ensure adherence to business excellence processes and procedures in all activities related to the department

Suggest and use of latest technologies and tools for market analysis and, CRM, Dashboarding and real time reporting for service

Use of technology to automate and enhance efficiency of the service process