Field Service Engineer I

Waters Corporation; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Waters Corporation is seeking a Field Service Engineer - MS to support LCMS, LC, HPLC, SFC systems across multiple cities in India. The role emphasizes customer success, field flexibility, and hands-on installation and maintenance of Waters instruments with a focus on quality and regulatory compliance.

The ideal candidate has 3 years of experience with scientific instrumentation, strong communication, and problem-solving skills to ensure optimal performance at customer sites.

Qualifications

• Bachelor's or Master's in a science/engineering field or equivalent experience.
• 3 years of hands-on experience with installation, maintenance, troubleshooting of scientific instruments.
• Familiarity with CDS, SDMS, LIM or ELN is a plus.

Responsibilities

• Install and maintain Waters LC/LCMS/HPLC systems at customer sites.
• Troubleshoot and resolve instrument and software issues to ensure customer success.
• Build strong relationships and communicate effectively with customers and internal teams.
• Provide training and ensure adherence to safety and regulatory requirements.
• Support Salesforce or service processes and identify opportunities for service contracts.

Skills

Customer focus

Communication

Integrity

Time management

Problem solving

Team coordination

Education

Bachelor's/Master's in Chemistry, Biology, Engineering

Tools

LCMS

HPLC/UPLC

Job description

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for aField Service Engineer - MS to support the very successful growth of ourLCMS businesses across Pune, Ahilyanagar, Sambhajinagar, Nashik, Goa. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As Field Service Engineer - MS, you are an ambassador of Waters and will bring to the market Waters’ products and services.The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:

• Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalentexperience, training and education

Experience:

• 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Ability to perform effective system level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills:

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Travel:

• This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

Company Description

Waters Corporation (NYSE:WAT)is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.