Temp - Field Service Engineer

Waters Corporation; Indore District; On-site; INR 350,000 - 520,000; Full time

Job summary

Waters Corporation in Indore seeks a Temp Field Service Engineer to support installation, maintenance, and optimization of Waters' analytical instruments across Madhya Pradesh. You will diagnose issues, train customers, and ensure service excellence in a field-based role.

The ideal candidate has 1–3 years of hands-on experience with LC/LC-MS/HPLC, strong communication, and a customer-focused mindset. Travel within territory and occasional international assignments may be required.

Qualifications

• Bachelor's degree in Electronics/Instrumentation/Electrical or equivalent.
• 1–3 years installing, maintaining, troubleshooting scientific instruments.
• Familiarity with Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics).

Responsibilities

• Install, maintain, troubleshoot Waters instrument suites (LC, LC/MS, HPLC/UPLC, SFC).
• Build and maintain relationships with customers to ensure success.
• Provide on-site system training.
• Manage service inventory per Waters policy.
• Draft field service reports documenting work.
• Coordinate with Sales for future service opportunities.
• Ensure adherence to quality systems and health & safety regs.

Skills

Customer focus

Communication

Troubleshooting

Field service

Education

Bachelor's in Electronics/Instrumentation/Electrical

Job description

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity, is seeking a Temp Field Service Engineer-Indore to support the very successful growth of our businesses across Madhya Pradesh. Waters delivers benefits through innovation and people who enable customer success in the life, materials, and food sciences. People create the Waters difference. By engaging with our dedicated and diverse workforce, we continuously evolve, develop, and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our dedicated field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets, we can increase the business even within very challenging economic circumstances.

As Temp FieldService Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

Responsibilities

• Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Handle customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Handle service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

Education:

• Bachelors in Electronics, Instrumentation, or Electrical & Electronics, or other science related field is desired, will also consider applications with equivalent experience, training and education

Experience:

• 1-3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Ability to perform effective system level troubleshooting
• Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)

Skills:

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical approach with a strong aim to resolve open issues
• Excellent verbal and written communication skills

Travel:

• This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

Company Description

Waters Corporation (NYSE:WAT)is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.