Field Service Engineer II

Waters Corporation; Secunderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Waters Corporation is seeking a Field Service Engineer in Secunderabad, India. This role involves supporting the installation and maintenance of scientific instrumentation with a focus on customer relationships and effective communication. The ideal candidate has a Bachelor's or Master's in Engineering, at least 3 years of relevant experience, and possesses strong problem-solving and communication skills. The position requires travel within a designated territory, and occasional international trips for support and training.

Qualifications

• Minimum 3 years of experience with installation, performance maintenance, troubleshooting, and support of scientific instrumentation.
• Preference for experience with Waters product suite (Thermal and Rheology Instruments).
• Ability to perform effective system level troubleshooting.

Responsibilities

• Installation, performance maintenance, troubleshoot and support TA-Waters' product suite.
• Establish and maintain effective relationships with customers.
• Manage customer expectations, communicate work performed, and provide follow up.
• Deliver system level training at customer sites.
• Manage service inventory according to Waters policies.

Skills

Customer focus

Strong communication skills

Integrity

Time management skills

Problem solving skills

Analytical mindset

Verbal and written communication skills

Education

Bachelor's/Master's Degree in Engineering

Tools

Scientific instrumentation

Job description

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking a Field Service Engineer to support the growth of our businesses across (Insert job territory here). Waters delivers benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

Responsibilities

• Installation, performance maintenance, troubleshoot and support TA-Waters' product suite (Thermal and Rheology products like DSC TGA SDT DMA, TMA and Rheometer, Informatics)
• Establish and maintain effective relationships with external and internal customers ensuring their success
• Manage customer expectations, by communicating work performed and providing follow up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales

Qualifications

Education

• Bachelor's/Master's Degree in Engineering from Instrumentation, electronics, electrical engineering or other science related field is desired; we also consider applications with equivalent experience, training and education.

Experience

• Minimum 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (Thermal and Rheology Instruments like DSC TGA SDT, DMA, TMA and Rheometer). Ability to perform effective system level troubleshooting and understanding of the scientific application workflow along with the scientific software systems.

Skills

• Must possess a strong customer focus
• Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
• Personal sense of integrity
• Effective time management skills
• System level approach to problem solving
• Analytical mindset with a strong drive to resolve open issues
• Excellent verbal and written communication skills

Travel

• This is a territory-based position with travelling within your designated territory, and occasional travels to other countries for activities such as governance of department, local business support, meetings and training.

EEO Statement

Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.