Principal Field Service Engineer

Waters Corporation; Delhi; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Diversity and inclusion initiatives

Opportunities for travel and training

Innovative workplace environment

Job summary

Waters Corporation in Delhi is seeking a Field Service Engineer to support business growth and customer success. This role involves installation, maintenance, and troubleshooting of scientific instruments.

The ideal candidate should possess a Bachelor’s/Master’s in Chemistry or Biology, along with 3 years of relevant experience. Strong communication and customer focus are essential. An exciting opportunity for those passionate about scientific advancements.

Qualifications

• 3 years of experience in installation, troubleshooting, support of scientific instruments.
• Ability to communicate effectively to a diverse audience.
• Experience with scientific application workflow and software systems.

Responsibilities

• Installation, maintenance, and support of Waters' product suite.
• Manage customer expectations and ensure compliance regulations are followed.
• Deliver system-level training at customer sites.

Skills

Strong customer focus

Excellent communication skills

System-level problem solving

Analytical mindset

Education

Bachelor’s/Master’s Degree in Chemistry or Biology

Tools

LC, LC/MS, HPLC/UPLC, SFC, Informatics

Job description

Overview

Waters, the world's leading specialty measurement company that cares about inclusion and diversity, is seeking a Field Service Engineer to support the very successful growth of our business across (Insert job territory here). Waters delivers benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our skilled field sales/service and specialist teams have delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.

As Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrate a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position offers a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.

Responsibilities

• Installation, performance maintenance, troubleshooting and support of Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
• Establish and maintain effective relationships with external and internal customers to ensure their success
• Manage customer expectations by communicating work performed and providing a follow-up plan if needed
• Ensure customer compliance regulations are followed
• Deliver system-level training at customer sites
• Manage service inventory according to Waters policies
• Issue field service reports daily to document work performed
• Maintain sound knowledge regarding the technology and customers' application demands
• Work with Sales team to identify future business development opportunities and needs for service contract sales
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times

Qualifications

• Education: Bachelor’s/Master’s Degree in Chemistry or Biology, engineering or other science-related field is desired; will also consider applications with equivalent experience, training and education
• Experience: 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end-user utilization of scientific instrumentation; preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics); ability to perform effective system-level troubleshooting; understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
• Skills: Strong customer focus; excellent communication skills; ability to communicate effectively to a diverse audience with specific customer needs; personal integrity; effective time management; system-level problem solving; analytical mindset with a drive to resolve open issues; excellent verbal and written communication skills
• Travel: This is a territory-based position with travel within your designated territory and occasional travel to other countries for activities such as governance of department, local business support, meetings and training

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of approximately 16,000 colleagues turns scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.