Field Service Engineer - Gwalior

Freseniusmedicalcare; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Fresenius Medical Care seeks an on-site Field Service Engineer in Mumbai to install, train, repair, and maintain medical machinery at client sites. You will engage with customers, support sales with technical insights, and ensure accurate documentation in CRM systems.

Role requires completing technical training, meeting service targets, and overseeing inventory while mentoring junior engineers and supporting preventive maintenance as needed.

Qualifications

• On-site service and installation skills.
• Strong customer-facing communication is essential.
• Ability to escalate complex technical issues.
• Willingness to mentor junior engineers.

Responsibilities

• Provide on-site installation, training, repair, and maintenance of machinery at client sites.
• Engage with customers to deliver technical support and build relationships.
• Collaborate with Sales and Dealer teams by sharing technical insights to grow business.
• Complete required technical training and assessments to stay proficient.
• Achieve service targets by negotiating Service Contracts and spare part sales, including billing and AR duties.
• Oversee spare parts and tools inventory to ensure adequate stock levels.
• Execute technical tasks assigned by team leadership promptly and efficiently.
• Use Field Service and CRM systems for accurate data entry and reporting.
• Document all activities in Field Service Reports and CRM systems.
• Mentor junior engineers through escalation support and customer relations.

Skills

On-site installation

Customer communication

Technical escalation support

Mentoring juniors

Tools

CRM software

Field service software

Job description

• Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• Execute technical tasks assigned by team leadership in a timely and efficient manner.
• Utilize technical management systems effectively to ensure accurate and complete data entry.
• Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• Mentor junior engineers through technical escalation support and customer relationship building
• Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
• Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager