Senior Field service engineer /Delhi/NCR

Freseniusmedicalcare; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Freseniusmedicalcare in India seeks a Sr. Engineer to provide on-site technical interventions including installation, repair and maintenance for client machinery. You will train customers and collaborate with sales teams to spot service opportunities and drive business growth.

You will manage spare parts, service contracts, documentation in Field Service Reports and CRM, and mentor junior engineers while supporting preventive maintenance and timely installations.

Responsibilities

• Provide on-site technical interventions including installation, repair and maintenance to ensure optimal operation of client machinery.
• Engage with customers to deliver technical support and foster positive relationships.
• Collaborate with sales and dealer teams by sharing technical insights to boost sales opportunities.
• Complete required technical training and assessments to enhance proficiency.
• Achieve service targets by negotiating and securing service contracts and spare parts sales.
• Oversee inventory of spare parts and tools, ensuring adequate stock.
• Execute technical tasks assigned by team leadership in a timely manner.
• Utilize Field Service Reports and CRM for accurate data entry and documentation.
• Mentor junior engineers through escalation support and customer relationship building.
• Assist Area Technical Manager with Preventive Maintenance and installations cadence.
• Support other Area Technical Manager locations during dynamic resource allocation

Job description

Job Description – Sr. Engineer

• 1. Provide on-site technical interventions, including installation, training, repair, and maintenance, to ensure optimal operation of machinery at client sites.
• 2. Engage with customers to deliver necessary technical support, fostering strong and positive customer relationships.
• 3. Collaborate with the sales and dealer teams by sharing technical insights and support to enhance sales opportunities and business growth.
• 4. Complete required technical training and assessments to continually enhance technical proficiency and deliver high-quality service to clients.
• 5. Achieve service targets by negotiating and securing Service Contracts and spare part sales, while managing billing, invoicing, and accounts receivable related to routine service activities.
• 6. Oversee personal inventory, including spare parts and tools, ensuring adequate stock levels and proper management.
• 7. Execute technical tasks assigned by team leadership in a timely and efficient manner.
• 8. Utilize technical management systems effectively to ensure accurate and complete data entry.
• 9. Document all technical activities thoroughly in Field Service Reports, CRM software, and other prescribed administrative records.
• 10. Mentor junior engineers through technical escalation support and customer relationship building
• 11. Aid and support your Area Technical Manager in managing the cadence of Preventive Maintenance and timely installations
• 12. Support other Area Technical Manager locations when Dynamic Resource Allocation is required and requested by your manager