Field Service Engineer - Bangalore

LMW Foundry Division; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

LMW Foundry Division in Bengaluru seeks a Service Strategy Analyst to support SIC in implementing service strategies aligned with organisational goals. You will implement zone-wise business plans, guide sales engineers, and strengthen information flow across machines, services and spares.

You will build strong relationships with customers, suppliers and internal teams, address complaints promptly, and drive service revenue through non-warranty service and annual contracts while ensuring timely

Responsibilities

• Support the SIC in implementing service strategies to achieve organisational objectives
• Implement business plan and strategy for respective areas in the respective Zone in alignment to the organizational strategy, vision and goals
• Support the SIC in ensure leveraging of synergies to increase sales volume across the machine, services and spares, by ensuring a healthy information flow and governance on these functions
• Achieve service target and provide guidance to sales engineers for good performance and achieving expected targets
• Evaluate and research on customer demands by analysing feedback from internal as well as extra sources to deliver premium customer experience
• Building and maintaining strong relationships with key stakeholders, including customers, suppliers and internal departments, to ensure smooth delivery of service and spare parts
• Continuously assess customer complaints and requests and provide timely and effective solutions aligned with the clients' needs
• Ensure machine commissioning with in target period with signing of commissioning report
• Closing service request with in the target period 90% complaint closing on same day with signing of service report
• Carry out preventive maintenance warranty / ASC as per the guidelines
• Generating service revenue through non warranty service , Annual service contract as per target
• Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order
• Generating spares enquiry during service visit and achieve target
• Arrange for quotation from HO spares dept
• Ensure targeted Hit Ratio from enquiry to sale for spares business
• Achieving revenue of ASC / Spares as per monthly target
• Ensure adherence to business excellence processes and procedures in all activities related to the department
• Suggest and use of latest technologies and tools for market analysis and, CRM, Dashboarding and real time reporting for service
• Use of technology to automate and enhance efficiency of the service process

Job description

Support the SIC in Implementing service strategies to achieve organisational objectives

Implement business plan and strategy for respective areas in the respective Zone in alignment to the organizational strategy, vision and goals

Support the SIC in ensure leveraging of synergies to increase sales volume across the machine, services and spares, by ensuring a healthy information flow and governance on these functions

Achieve service target and provide guidance to sales engineers for good performance and achieving expected targets

Evaluate and research on customer demands by analysing feedback from internal as well as extra sources to deliver premium customer experience

Building and maintaining strong relationships with key stakeholders, including customers, suppliers and internal departments, to ensure smooth delivery of service and spare parts

Continuously assess customer complaints and requests and provide timely and effective solutions aligned with the clients' needs

Ensure machine commissioning with in target period with signing of commissioning report

Closing service request with in the target period 90% complaint closing on same day with signing of service report

Carry out preventive maintenance warranty / ASC as per the guidelines

Generating service revenue through non warranty service , Annual service contract as per target

Arrange to send ASC quote to customer after expiry of warranty period and follow up for ASC Order

Generating spares enquiry during service visit and achieve target

Arrange for quotation from HO spares dept

Ensure targeted Hit Ratio from enquiry to sale for spares business

Achieving revenue of ASC / Spares as per monthly target

Ensure adherence to business excellence processes and procedures in all activities related to the department

Suggest and use of latest technologies and tools for market analysis and, CRM, Dashboarding and real time reporting for service

Use of technology to automate and enhance efficiency of the service process