Service Engineer - Bangalore

Exide Industries; Bengaluru; Presencial; INR 600 000 - 1 000 000; Tempo integral

Resumo da oferta

Exide Industries in Bengaluru is seeking an experienced service operations leader to manage the entire service department in line with company procedures. The role involves overseeing checklists, service requests, contracts, warranties and schedules to ensure compliance and efficient operations.

You will maintain spare parts inventory, drive new business, and lead a motivated team to achieve targets. The candidate should have battery industry experience and demonstrated ability to reduce

Qualificações

• Experience in battery industry.
• Strong leadership and team management skills.
• Ability to analyze service metrics and implement cost controls.

Responsabilidades

• Administer and perform all activities in line with the company procedures regarding service department.
• Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
• Maintain inventory of spare parts for service Centre.
• Developed new business and maintain long term relationship for future business prospects
• Leading training and motivating team ensuring optimum performance.
• Motivating & Keeping the team spirit high ensuring minimum attrition.
• Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures.
• Manage customer complaints and ensure the TAT targets at all the branch levels.
• Ensure the service SLAS and KPIs are met as per the business requirement.
• Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Conhecimentos

Battery industry experience

Team leadership

Service operations

Descrição da oferta de emprego

Role & responsibilities

JOB DESCRIPTION

• Administer and perform all activities in line with the company procedures regarding service department.
• Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures.
• Maintain inventory of spare parts for service Centre.
• Developed new business and maintain long term relationship for future business prospects
• Leading training and motivating team ensuring optimum performance.
• Motivating & Keeping the team spirit high ensuring minimum attrition.
• Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures.
• Manage customer complaints and ensure the TAT targets at all the branch levels.
• Ensure the service SLAS and KPIs are met as per the business requirement.
• Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

Preferred candidate profile

From battery Industry