Field Service Engineer - Analytical Instruments

Thermo Fisher Scientific India Pvt Ltd; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Thermo Fisher Scientific India Pvt Ltd is seeking a Field Service Engineer to install, maintain and repair chromatography systems such as HPLC, GC and LC-MS, ensuring top performance and uptime at customer facilities. You will diagnose complex issues and interact with researchers to enable breakthrough discoveries.

You will travel up to 50–75% and provide exceptional service, combining technical expertise with strong communication and customer service skills.

Qualifications

• Bachelor's Degree or Diploma in Engineering is required or preferred.
• Experience with analytical instruments and achieving quick fault diagnosis.
• Strong customer-facing skills and professional demeanor.
• Proficiency with Windows operating systems and MS Office.

Responsibilities

• Install, maintain, and repair chromatography systems (HPLC, GC, LC-MS, UHPLC) to ensure optimal performance.
• Represent the company and deliver high-quality technical service at customer sites.
• Build strong customer relationships and assist researchers with instrument needs and troubleshooting.
• Support travel up to 50–75% and respond to emergency service calls as needed.

Skills

Customer service

Communication

Diagnostics

Windows OS/MS Office

Education

Bachelor's Degree or Diploma in Engineering

Job description

Field Service Engineer Work Schedule Standard (Mon-Fri)

Environmental Conditions Standing for full shift

Job Description DESCRIPTION

Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated chromatography and analytical instruments performance.

In this role, you'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation.

You'll install, maintain, and repair chromatography systems including HPLC, IRMS and LC-MS instruments, you'll combine technical expertise with customer service skills to solve complex problems and help our customers achieve breakthrough discoveries that make the world healthier, cleaner, and safer.

REQUIREMENTS

• Bachelor's Degree or Diploma in Engineering with prior Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
• Experience with chromatography systems (HPLC, GC, LC-MS, UHPLC) strongly preferred
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
• Excellent customer service skills and professional demeanor
• Strong verbal and written communication abilities
• Demonstrated problem-solving capabilities and analytical thinking
• Proficiency with Windows operating systems, MS Office.
• Valid driver's license and ability to travel up to 50-75%
• Physical ability to lift up to 50 lbs and stand for extended periods
• Availability to work flexible hours and respond to emergency service calls
• Strong organizational skills and ability to manage time effectively
• Collaborative mindset with ability to work independently
• Experience Level Mid Level