Field Service Engineer

Electrolab; Vapi, Ahmedabad District, Indore District; On-site; INR 300,000 - 600,000; Full time

Job summary

Electrolab is seeking a Service Engineer responsible for delivering high-quality service and support to customers during installation and maintenance visits. The role requires strong technical understanding, effective communication, and the flexibility to travel within the assigned territory.

You will interact with customers to understand service requirements, promote add-on services and accessories, and execute installation and AMC visits while troubleshooting and resolving breakdowns.

Qualifications

• Diploma / BE / B.Tech in Electronics, Instrumentation, or related discipline.
• 1–3 years in field service / technical support.
• Instrumentation, electronics troubleshooting, and basic hardware knowledge.
• Good communication, customer handling, self-motivation, and willingness to learn.
• Willingness to travel within assigned territory; own two-wheeler/vehicle preferred.

Responsibilities

• Deliver high-quality service and support during installation and maintenance visits.
• Provide prompt responses to customer issues and elevate as required.
• Promote add-on services and accessories through direct customer interaction.
• Demonstrate flexibility in traveling, technical understanding, and quick learning abilities
• Execute installation and AMC visits.
• Interact with customers for service requirements and feedback.
• Promote sales of accessories during service calls.
• Troubleshoot and resolve breakdowns.

Skills

Field service

Technical support

Electronics troubleshooting

Customer handling

Communication

Willingness to travel

Two-wheeler ownership

Education

Diploma/BE/B.Tech in Electronics or Instrumentation

Job description

ROLE SUMMARY

The Service Engineer is responsible for delivering high-quality service and support to customers during installation and maintenance visits. The role requires strong technical understanding, effective communication, and the flexibility to travel and adapt to diverse field situations while representing the organisation professionally.

Role & responsibilities

• Deliver high-quality service and support during installation and maintenance visits.


• Provide prompt responses to customer issues and elevate as required.


• Promote add-on services and accessories through direct customer interaction.


• Demonstrate flexibility in traveling, technical understanding, and quick learning abilities


• Execute installation and AMC (Annual Maintenance Contract) visits.


• Interact with customers for service requirements and feedback.


• Promote sales of accessories during service calls.


• Troubleshoot and resolve breakdowns.

Preferred candidate profile

Education: Diploma / B.E. / B.Tech in Electronics, Instrumentation, or related discipline

Experience: 1 3 years in field service / technical support

Technical Skills: Instrumentation, electronics troubleshooting, and basic hardware knowledge

Soft Skills: Good communication, customer handling, self-motivation, and willingness to learn

Mobility: Willingness to travel within assigned territory as required. Preferred: Candidate with own two-wheeler/vehicle