Field Service Engineer

ACG World; Mumbai; On-site; INR 500,000 - 900,000; Full time

Job summary

ACG World seeks a technically skilled Service Engineer with 2–4 years of hands‑on experience in industrial automation and pharma/packaging systems. The role covers installation, commissioning, preventive maintenance, and on‑site troubleshooting at customer sites across electrical, electronics, mechanics, pneumatics, and automation domains.

You will work with PLCs, sensors, industrial networks, and hardware interfaces, diagnosing faults, testing components, and supporting system upgrades while

Qualifications

• 2–4 years of hands-on experience in industrial automation and pharmaceutical/manufacturing equipment.
• Strong troubleshooting across electrical, electronics, mechanical, automation, pneumatics, PLC, and networking.
• Willingness to travel to customer sites and support installations and maintenance.

Responsibilities

• Installation and commissioning at customer sites.
• Preventive maintenance and breakdown troubleshooting.
• System upgrades and technical support for deployed machines.

Skills

Electrical Troubleshooting

Wiring Diagrams

DC Power Supplies

AC Power Systems

Electronics & Hardware

PLC, Automation & Sensors

Tools

Basler Cameras

IDS Cameras

PLC Programming Tools

Windows OS

Job description

Service Engineer – Technical Job Description

Experience: 2–4 Years

Department:

Service / Technical Support

Travel:

Willingness to travel extensively to customer sites

Job Profile

We are looking for a technically skilled Service Engineer with 2–4 years of experience in industrial automation, pharmaceutical machinery, packaging machines, inspection systems, serialization/Track & Trace, or similar equipment.The candidate should have strong hands‑on troubleshooting knowledge across Electrical, Electronics, Mechanical, Automation, Pneumatics, PLC, Industrial Networking, Computer Hardware, Operating Systems, and Database/Software.The role requires working at customer sites for installation, commissioning, preventive maintenance, breakdown troubleshooting, system upgrades, and technical support.

Technical Skills

Must Have Skills

1. Electrical & Electrical TroubleshootingGood knowledge of industrial electrical systems and control panels.

• Ability to read electrical wiring diagrams and control schematics.


• Hands‑on troubleshooting of 24V DC, AC/DC power supplies, MCB, MCCB, relays, contactors, fuses, SMPS, terminals, and control circuits.


• Ability to use a multimeter for voltage, current, continuity, resistance, and signal checking.


• Troubleshooting of power supply, wiring, cable, grounding, and electrical control issues.


• Basic understanding of electrical safety and industrial machine electrical systems.

2. Electronics & HardwareTroubleshooting of electronic control boards, interface cards, I/O modules, communication cards, and power supply modules.

• Understanding of digital and analog signals.


• Troubleshooting of PC hardware, RAM, SSD/HDD, motherboard, power supply, network cards, and peripherals.


• Ability to identify faulty electronic/electrical modules and replace or test components.


• Understanding of USB, Ethernet, serial communication, and other hardware interfaces.

3. Mechanical & PneumaticsGood hands‑on knowledge of industrial machine mechanical systems.

• Troubleshooting of conveyors, belts, rollers, bearings, shafts, gearboxes, motors, guides, brackets, and machine assemblies.


• Basic knowledge of machine alignment and mechanical adjustment.


• Troubleshooting of pneumatic systems including cylinders, solenoid valves, FRL, regulators, air pressure, tubing, and fittings.


• Ability to identify mechanical wear, vibration, abnormal noise, air leakage, and movement‑related problems.

4. PLC, Automation & SensorsBasic to intermediate knowledge of PLC, HMI, I/O, sensors, actuators, and industrial automation.

• Understanding of digital/analog inputs and outputs.


• Troubleshooting of proximity sensors, photoelectric sensors, encoders, limit switches, triggers, and safety sensors.


• Ability to monitor PLC I/O and identify sensor/actuator‑related problems.


• Basic understanding of PLC logic, machine sequence, interlocks, alarms, and communication.


• Experience with machine installation, commissioning, and troubleshooting.

5. Industrial Computer, Networking & Software TroubleshootingGood knowledge of Windows OS, computer hardware, LAN, Ethernet, IP address, subnet, gateway, DNS, and network switches.

• Troubleshooting of PC‑to‑machine and machine‑to‑machine communication.


• Installation and configuration of application software.


• Troubleshooting of Windows services, application failures, communication errors, and system configuration issues.


• Ability to analyze Windows Event Viewer and application logs.


• Basic knowledge of Linux/CentOS/Ubuntu will be an advantage.


• Good to Have Skills

6. Industrial Camera & Vision SystemsExperience with industrial cameras such as Basler, IDS, or equivalent.

• Camera triggering and image‑acquisition troubleshooting.


• Camera communication through Ethernet, USB, FireWire, or applicable interfaces.


• Basic knowledge of exposure, focus, lighting, image quality, and inspection parameters.


• Troubleshooting camera connectivity and image‑capture issues.

7. Barcode Scanner & PrinterExperience with industrial 1D/2D barcode and QR‑code scanners/readers.

• Scanner configuration and communication troubleshooting.


• Experience with industrial printers used for coding, labeling, or serialization.


• Troubleshooting printer communication and print‑quality issues.

8. Database & SQLBasic to intermediate knowledge of MySQL / SQL.

• Knowledge of SELECT, INSERT, UPDATE, DELETE, JOIN, and basic database troubleshooting.


• Understanding of database tables, records, indexes, and relationships.


• Ability to check production data and application logs for troubleshooting.


• Basic knowledge of database backup and restore.

9. Track & Trace / SerializationExperience or knowledge of Pharmaceutical Track & Trace and Serialization systems.

• Understanding of Unit, Bundle, Case/Shipper, and Pallet hierarchy.


• Knowledge of barcode generation, scanning, verification, aggregation, and reconciliation.


• Basic understanding of Level 1, Level 2, Level 3, and Level 4 architecture.


• Knowledge of serialization data flow and production systems.

10. System Integration & CommunicationKnowledge of SFTP, SAP ATTP, TraceLink, or similar enterprise integrations.

• Understanding of application-to-database and machine‑to‑server communication.


• Basic knowledge of APIs/interfaces and data exchange.


• Troubleshooting of connectivity and integration‑related issues.

11. Database Server / Linux / IISBasic knowledge of MySQL Server administration.

• Backup and restore procedures.


• Knowledge of CentOS/Ubuntu/Oracle Linux is an advantage.


• Basic understanding of IIS, .NET applications, and Windows services.

12. Preventive Maintenance & DocumentationExperience in preventive and corrective maintenance.

• Machine health checks and preventive‑maintenance activities.


• Preparation of service reports, maintenance reports, and troubleshooting records.


• Spare‑part identification and replacement.


• Ability to maintain technical documentation and equipment history.

Experience

2–4 years of hands‑on experience in one or more of the following: