Field Service Engineer

Harsha Trainings; Jodhpur; On-site; INR 600,000 - 900,000; Full time

Job summary

Philips in Jodhpur is seeking a Field Service Engineer for Cath Lab systems. The role involves delivering technical support, maintenance, installation, and troubleshooting with moderate independence, while ensuring compliance with regulatory guidelines and company standards.

You will document all service activities and strive for first-visit resolutions, addressing escalations and customer feedback. The position requires 4–8 years of Cath Lab/X-ray/C-arm experience, IT and networking knowledge,

Qualifications

• Minimum 4–8 years of field experience in Cath Lab/X-ray/C-arm environments.
• Strong IT and networking knowledge to troubleshoot complex medical devices.
• Excellent communication and customer-facing skills.

Responsibilities

• Deliver technical support, maintenance, troubleshooting, repairs and installations for Cath Lab products.
• Document all service activities with accuracy for traceability and first-visit resolution when possible.
• Work under supervision following processes while exercising sound judgment.
• Record parts usage, time, and service outcomes in real time for KPI reporting.
• Identify opportunities for service improvements and value-added services during visits.

Skills

Cath Lab experience

X-ray systems

C-arm expertise

IT knowledge

Networking basics

Communication skills

Job description

Field Service Engineer# Careers## Field Service EngineerApply: India - Remote Based: Full time: Posted Today: End Date: November 21, 2026 (9 days left to apply): 589252### Job TitleField Service Engineer### Job Description**Job Description****Title: Field Service Engineer - Cath Lab****Location:** **Jodhpur** The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution. The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field. The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of service and technical expertise. **Job Responsibilities:*** Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.* Documents service activities in detail, including diagnostics, resolutions, test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.* Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service.* Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.* Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating clear action plans, striving for first-visit resolution to enhance customer satisfaction and service effectiveness.* Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.* Executes service tasks in the field, utilizing diagnostic tools and troubleshooting techniques, while managing more complex issues and ensuring smooth operation and reliability of products.* Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.* Expands knowledge of assigned products and services continuously, seeking opportunities for improvement in service delivery to maintain high standards of customer support and technical expertise.**Minimum required Experience:** 4 to 8 years of experience on Cathlab, Xray, C-arm with IT, Network knowledge and good communication skills. **Preferred Skills:** • Regulatory Compliance • Data Analysis & Interpretation • Root Cause Analysis (RCA) • Troubleshooting • Escalation Management • Service Operations • Technical Documentation • Customer Service • KPI Monitoring and Reporting • Product Installation • Product Repair & Maintenance **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. Indicate if this role is an office/field/onsite role. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.