Customer Support Engineer

Kaleris; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kaleris in Chennai, India, is seeking a Customer Support Engineer to troubleshoot software applications, manage cases, and serve as a customer advocate throughout the lifecycle. The role involves working in shifts and joining a global 24x7 on-call roster to address critical issues.

Candidates should have an engineering degree and 3–5 years in technical/support roles, with strong Java, XML, SQL, and Java frameworks. Familiarity with Navis systems and container terminals is a plus.

Qualifications

• Engineering degree in CS/IT with CGPA 7.5 or higher.
• 3–5 years in technical/product support, including 2 years in enterprise software.
• Experience in container terminals, shipping, or logistics preferred.
• Exposure to container terminal automation is a plus.

Responsibilities

• Support and troubleshoot software applications for customers.
• Manage customer cases through to resolution and provide clear communication.
• Verify, reproduce and isolate faults; act as customer advocate.
• Participate in 24x7 on-call roster and shift-based duties.
• Perform account reviews, conference calls, and assist with go-lives.
• Travel as needed and work extended hours under deadlines.

Skills

Java

XML

SQL

J2EE

Groovy

Analytical thinking

English communication

Software troubleshooting

Education

Engineering Degree (B.E / B.Tech) in CS or IT

Tools

Navis SPARCS

Navis N4/XPS

Windows Server

VMware

Linux/Unix

Hyperic

Xenos

Job description

## Customer Support EngineerApplylocations: Chennaitime type: Full timeposted on: Posted Todayjob requisition id: R-100609**Job Description:**## Responsibilities* Support and troubleshoot software applications* Manage customer cases/issues through to resolution* Verify, reproduce and isolate faults in software, as reported by the Customers* Answer customer queries with detailed investigation and clear communication to provide answers using reference materials such as product manuals, case management tools, Confluence, product release notes, and other Kaleris/Navis resources.* Serve as customer advocate throughout the customer lifecycle* Must be willing to work in shift based on business needs* Apply analytical thinking and strong technical troubleshooting skills* Learn and adopt new technologies and services* Be part of a global 24x7 on-call duty roster to manage and address critical (P1) issues* Perform account management tasks such as case reviews, customer conference calls and assisting with project go-lives* Travel as needed and work extended hours under tight deadlines when required## Requirements* Education + Engineering Degree (B.E / B.Tech - Full Time) in Computer Science or IT related disciplines with CGPA of 7.5 or higher* Experience + 3-5 years of experience in Technical / Product support (Application Support), including at least 2 years supporting Enterprise Software Solutions + Experience in container terminal, shipping, or logistics industries preferred. + Exposure to container terminal automation is a plus.* Technical Skills + Strong analytical and technical troubleshooting skills across various applications and technologies + Hands-on experience with JAVA, XML, Apache and client-server applications. + Knowledge and experience in coding with Core Java/Groovy is advantageous + Familiarity with **MS SQL Server, Oracle, Java frameworks (Spring, Hibernate, J2EE)** + Understanding of relational database structures and web-based enterprise solutions* Soft Skills + Excellent written and verbal communication in English. + Strong Customer Service orientation + Detail-oriented, self-motivated and assertive communicator + Ability to work in shifts and collaborate in virtual teams across locations + Leadership, time management and organizational skills## Additional Expertise* Experience with container terminals and automated systems* Knowledge of Navis SPARCS, Navis N4/XPS, Radio Server / ECN4* Familiarity with Windows Server (including clustering), VMware, networking (TCP/IP), Linux/Unix, Hibernate.* Knowledge and experience in writing code using Groovy, Core Java extensions, or other programming language experience is a plus* Ability to set up customer environments for problem replication (installation/configuration of patches).* Knowledge of diagnostic tools like Hyperic and transformation tools like Xenos.Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.### About UsAt Kaleris, we encourage creativity, delight in innovation, and foster opportunities to grow. We believe every move matters, especially career moves. We’re building the connected, visible, sustainable, and reliable global supply chain of the future. And we're looking for the best and brightest people to join our team.