Field Operations Manager - Infrastructure Management

Inspirisys Solutions; Kamrup Metropolitan; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Inspirisys Solutions is seeking an experienced Field Operations Manager to oversee day-to-day infrastructure operations across multiple sites in India, Assam. The candidate will manage field engineers, ensure SLA compliance, and drive operational efficiency in infrastructure services.

The role demands 5+ years of relevant experience, excellent stakeholder management skills, and familiarity with ITIL processes. Join us to lead a successful operations team committed to high performance and customer satisfaction.

Qualifications

• 5+ years of experience in IT infrastructure management.
• Experience in managing large field teams and multi-location operations.
• Familiarity with the ITIL framework.

Responsibilities

• Manage and supervise field operations teams across multiple locations.
• Ensure high availability and performance of IT infrastructure.
• Monitor and meet SLAs, KPIs, and customer expectations.

Skills

IT infrastructure management

Stakeholder management

Team leadership

Communication skills

Education

Any degree

Job description

Role Summary

We are seeking an experienced Field Operations Manager to oversee day-to-day infrastructure operations across multiple sites. The role involves managing field engineers, ensuring SLA compliance, maintaining uptime, and driving operational efficiency in infrastructure services.

Key Roles and Responsibilities

• Manage and supervise field operations teams (L1/L2/L3 engineers) across multiple locations.
• Ensure high availability and performance of IT infrastructure, including servers, storage, networks, and data centers.
• Monitor and meet SLAs, KPIs, and customer expectations.
• Coordinate with clients, vendors, and internal teams for issue resolution and service delivery.
• Plan and execute preventive and corrective maintenance activities.
• Handle incident, problem, and change management processes.
• Ensure compliance with ITIL processes and organizational policies.
• Drive continuous improvement and automation initiatives.
• Manage resource allocation, shift planning, including 24/7 operations, and team productivity.
• Prepare and present operational reports, dashboards, and reviews to stakeholders.

Qualification

• Any degree.
• 5+ years of experience in IT infrastructure management.
• Experience in managing large field teams and multi-location operations.
• Familiarity with the ITIL framework, including Incident, Problem, and Change Management.
• Excellent stakeholder management and communication skills.