Field Application Engineer (Or) Solutions Engineer

Frog Innovations Limited; Dadri; On-site; INR 500,000 - 1,000,000; Full time

Benefits offered by this job

Travel reimbursement and daily allowances

Fast-tracked career growth

Collaborative work culture

Job summary

Frog Innovations Limited is seeking a Field Application Engineer in Dadri, Uttar Pradesh. This role involves pre-sales and project support for Video Analytics and IP CCTV solutions. Candidates should have hands-on experience with CCTV systems and strong networking knowledge. Responsibilities include product demonstrations, proposal preparation, and customer support. The position offers opportunities for travel across India and professional development within a collaborative environment.

Qualifications

• 1-3 years of experience in pre-sales or technical support in surveillance.
• Proven ability to deliver technical demos and system installations.
• OEM certifications from Hikvision, Axis, etc. are advantageous.

Responsibilities

• Conduct product demonstrations and technical presentations.
• Prepare Bill of Materials and technical proposals.
• Collaborate with Sales to create winning proposals.
• Support system integration and configuration.

Skills

IP CCTV camera experience

Video Management Software knowledge

Networking fundamentals

MS Office proficiency

Education

Bachelor's Degree or Diploma in relevant field

Tools

Video Management Software (VMS)

Linux OS

Windows OS

Job description

Field Application Engineer(Or)Solutions Engineer

About the Role

We are looking for a dynamic and technically skilled Field application engineer / Solutions Engineer to join our team in Noida (HQ). This is a dual-function role that spans both pre‑sales engagements and post‑sales project support for our Video Analytics, Video Management Software (VMS), and IP CCTV camera solutions. The ideal candidate is customer‑focused, hands‑on, and comfortable working across Sales, Projects, and Operations teams.

• Conduct compelling product demonstrations and technical presentations for prospective clients.
• Design and execute Proof of Concept (PoC) deployments tailored to specific customer environments and requirements.
• Prepare Bill of Materials (BoM), technical proposals, RFP/RFQ responses, and solution architecture documents.
• Evaluate customer site requirements and recommend appropriate camera models, NVR/DVR/server configurations, and software solutions.
• Collaborate closely with the Sales team to identify technical needs and craft winning proposals.
• Support product benchmarking, competitive analysis, and technical differentiation exercises.
• Maintain awareness of the latest trends in video analytics, AI‑based surveillance, and smart city solutions.
• Assist the project delivery team in configuration, installation, and commissioning of IP cameras, NVRs/DVRs, VMS platforms, and video analytics engines.
• Support system integration, network configuration, and video analytics rule setup at customer sites.
• Conduct system testing, User Acceptance Testing (UAT), and prepare handover documentation.
• Provide Level 1 and Level 2 technical troubleshooting and support during project go‑live and stabilization phases.
• Coordinate with OEM and vendor technical teams for escalations and timely resolutions.
• Prepare and maintain technical documentation including SOPs, configuration guides, and project handover reports.
• Travel to customer sites across India as required for installation, commissioning, or support assignments.

Technical Skills Required

• Hands‑on experience with IP CCTV cameras including Fixed, PTZ, Bullet, Fisheye and multi sensor variants and surveillance hardware supporting industry‑standard protocols such as ONVIF and RTSP, across a range of resolutions, form factors, and deployment scenarios.
• Working knowledge of Video Management Software (VMS) such as Milestone, Genetec, Avigilon, or similar platforms.
• Familiarity with Video Analytics use cases: intrusion detection, people counting, License Plate Recognition (LPR), facial recognition, crowd analytics, and more.
• Solid understanding of networking fundamentals: IP addressing, VLANs, PoE switches, bandwidth estimation, and storage sizing for surveillance; Good knowledge on LINUX OS & WINDOWS OS.
• Experience with server and storage hardware configuration for video surveillance workloads.
• Knowledge of structured cabling, fiber optics, and surveillance system design best practices.
• Proficiency in MS Office (Word, Excel, PowerPoint) for documentation and proposal preparation.

Qualifications & Experience

• Bachelor Degree in this domain - OR – Diploma in a relevant technical discipline.
• 1-3 years of hands‑on experience in pre‑sales engineering or technical support within the surveillance, security, or related technology industry.
• Proven track record of delivering PoCs, technical demos, or system installations for surveillance or security solutions.
• OEM certifications from Hikvision, Axis, Milestone, Genetec, or similar will be a strong advantage.

Soft Skills & Interpersonal Attributes

• Customer‑Centric Mindset: Prioritizes understanding customer pain points and delivering solutions that genuinely meet their needs.
• Communication Skills: Ability to explain complex technical concepts clearly to both technical and non‑technical stakeholders.
• Cross‑Department Coordination: Comfortable working with Sales, Projects, Operations, and external vendor teams simultaneously.
• Presentation & Demo Skills: Confident and persuasive in front of clients during demos, meetings, and RFP presentations.
• Problem‑Solving Ability: Proactively identifies issues and drives them to resolution with minimal supervision.
• Team Collaboration: Works well within cross‑functional teams and contributes positively to team goals.
• Adaptability & Willingness to Travel: Open to travel across India on short notice for project or client requirements.
• Self‑Motivated & Ownership Mindset: Takes ownership of assigned tasks from start to finish without requiring constant follow‑up.
• Attention to Detail: Produces accurate BoMs, proposals, and documentation with minimal errors.
• Time Management: Manages multiple priorities effectively, meeting deadlines in a fast‑paced environment.

What We Offer

• Opportunity to work on cutting‑edge video surveillance, AI analytics, and smart city projects.
• Exposure to large enterprise, government, and commercial deployments across India.
• Travel reimbursement and daily allowances for outstation project assignments.
• Fast‑tracked career growth within a high‑demand, specialized technical domain.
• Collaborative and supportive work culture with a focus on professional development.