Field Application Engineer - Bangalore

XP Power LLC; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Job summary

XP Power LLC in Bengaluru seeks a Field Application Engineer who will bridge engineering and customer success. You will work with engineering, sales, and support teams to resolve technical issues, support customers on power products, and contribute to value creation during projects.

The role requires 3+ years in power supply, hands-on test equipment experience, and travel to client sites domestically and internationally.

Qualifications

• Bachelors in Electrical Engineering with 3+ years in power supply industries.
• Hands-on experience with oscilloscopes, AC sources, electronic loads, and CE test equipment.
• Ability to diagnose complex technical issues at customer sites.
• Strong communication skills in English, written and verbal.

Responsibilities

• Provide prompt technical support to customers and distributors.
• Collaborate with sales, engineering, and service teams to address technical solutions.
• Lead technical issue resolution during design and testing phases.
• Manage projects and coordinate with customers to keep developments on time and within budget.
• Stay updated on XP products and applicable standards (EMC/IEC).

Skills

Technical Support

Application Management

Project Management

Customer liaison

Troubleshooting

English communication

Education

Electrical Engineering Degree

Tools

Oscilloscope

AC Source

Electronic Load

CE Test Equipment

Job description

At XP power, we are committed to our culture that values Customer Focus, Flexibility, Knowledge, Speed and Integrity. Joining our team means you will work in a high performing global company where employees collaborate and strive for excellence.

Job Description

As aField Application Engineer, you’ll be the bridge between technical expertise and customer satisfaction. Your role involves collaborating with engineering, sales, and customer service departments to address technical issues related to our products and services. You’ll liaise with clients, incorporate user-defined needs and feedback into application designs, and provide essential technical support. If you’re passionate about solving complex challenges and ensuring customer success, this role is for you!

We are looking for someone who has strong experiences in the following areas:

• Technical Support:
  • Provide prompt technical support to customers, sales staff, and XP distributors. This involves addressing technical issues related to products and services.
• Application Management:
  • Collaborate with the sales team and other project members in value creation to increase revenue. This includes:
    • Applications support: Assisting customers with technical solutions.
    • Project management: Overseeing a range of power products, including testing, evaluation, and customer/supplier liaison.
    • Leading technical issue resolution during the design phase.
• Project Management:
  • Actively engage with customers to solve technical problems related to XP products or system-level issues.
  • Ensure that customer-specific product developments are completed on time and within budget
  • Make sound judgment calls on utilizing internal or external resources as needed.
• Products:
  • Maintain an in-depth knowledge of all XP products, including new product introduction.
  • Digest and provide relevant updates to internal stakeholders on existing and new legislation/specifications relevant to power products.
  • Be proactive in proposing alternative solutions by modifying existing models when standard models are not the right fit.
  • Foster good relations with suppliers and stay informed about products in the markets.
  • Conduct product presentations to customers.
• Maintenance of Information:
  • Maintain essential documentation and information related to projects within Sales Force, SharePoint & Microsoft365 and any other required platforms.

Qualifications

An ideal candidate should have the following:

• An Electrical Engineering Degree with at least 3years’ of work experience in Power Supply related industrial.
• Experienced working with test equipment including oscilloscope, AC source, electronic load, and CE test equipment.
• Experienced with solving technical issues at customer sites.
• Strong troubleshooting skills at the system level.
• Knowledge of International EMC and IEC standard, eg.: IEC60601-1, IEC62368, etc.
• Ability and willingness to travel to client sites domestic and international.
• Must be able to communicate effectively in English written and verbal.
• Depending on experience, position could be a senior FAE