Fertility Counsellor - Patient Conversion | Cosma Fertility

Femacare; Dadri; On-site; INR 400,000 - 600,000; Full time

Job summary

Cosma Fertility is seeking a dynamic sales associate to respond to leads quickly, qualify prospects, and book teleconsults for FertiGen. You will explain the doctor process in Hindi or English, follow up diligently, and maintain CRM records with daily reports.

Based in Delhi NCR, you’ll handle inbound inquiries, manage objections with empathy, and drive renewals while contributing to a fast-growing fertility health company.

Qualifications

• Proven ability to convert inbound leads via calls and WhatsApp.
• Fluent Hindi with conversational English; comfortable discussing fertility and women's health.

Responsibilities

• Respond to every new lead on WhatsApp or call within 15 minutes.
• Qualify leads and explain FertiGen and the doctor process in simple Hindi or English, honestly.
• Book teleconsults, send reminders and ensure the patient attends.
• Follow up after the consult, handle objections with empathy and close the sale.
• Follow up quiet leads (Day 1, 3, 7, 14, 30) and drive cycle-2 renewals.
• Update the CRM live and send an end-of-day report.

Tools

WhatsApp Business

Google Sheets

Job description

About Us

Cosma Fertility is an IIT Bombay-incubated womens health company. We make FertiGen, a non-hormonal fertility support device, and work with 90+ doctors. Warm leads come in daily; you turn them into consultations and sales.

Key Responsibilities

• Respond to every new lead on WhatsApp or call within 15 minutes
• Qualify leads and explain FertiGen and the doctor process in simple Hindi or English, honestly
• Book teleconsults, send reminders and ensure the patient attends
• Follow up after the consult, handle objections with empathy and close the sale
• Follow up quiet leads (Day 1, 3, 7, 14, 30) and drive cycle-2 renewals
• Update the CRM live and send an end-of-day report

Requirements

• Target-based experience converting inbound leads over calls and WhatsApp
• Fluent Hindi, conversational English; comfortable discussing fertility and womens health
• CRM discipline; basic WhatsApp Business and Google Sheets skills
• Based in Delhi NCR (Noida, Greater Noida, East Delhi, Ghaziabad preferred)