Support Ops Manager I, FBA Support Operations

Amazon; Hyderabad; On-site; USD 6,816 - 11,360; Full time

Job summary

An established industry player is looking for a dynamic Support Ops Manager to lead a team of associates in a fast-paced environment. This role involves overseeing daily operations, coaching team members, and ensuring consistent service quality for sellers. The successful candidate will have a strong background in operational management and team leadership, along with proficiency in Microsoft Office tools. This is an exciting opportunity to make a significant impact within a thriving organization while fostering a culture of collaboration and continuous improvement. If you are passionate about operational excellence and team development, this position is for you.

Qualifications

• 4+ years of operational and retail management experience required.
• 2+ years of team management experience preferred.

Responsibilities

• Set team vision and manage performance expectations.
• Lead team meetings and drive process improvements.

Skills

Operational Management

Team Management

Microsoft Office (Excel, Word)

Risk and Fraud Investigations

Education

Bachelor's Degree

Tools

Six Sigma Tools

Lean Techniques

Job description

Support Ops Manager I, FBA Support Operations

Fulfillment By Amazon (FBA) is built around Amazon’s world-class capability in ordering, fulfillment, transportation, and customer service. By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfillment and enable third-party Sellers to rapidly grow their business. FBA is one of the strategic long-term opportunities for the company to improve the lives of Sellers and buyers while leveraging our billion-dollar logistics infrastructure. The FBA Support Operations team reviews Sellers’ financial and inventory-related questions, and ensures they are addressed in accordance with policy. We believe consistency is the foundation of the world-class service we provide our Sellers, and Support Operations is at the center of ensuring consistent and fair evaluation of Seller reimbursement requests. The FBA Support Operations team is seeking a highly motivated Team Manager to lead teams of up to 20 front-line associates. An FBA Support Operations Team Manager holds a front-line management position responsible for managing a team of Machine Learning Data associates. The role is a mix of people and process management, and a successful candidate is one who can respond to day-to-day people issues while maintaining a focus on the bigger picture.

Key job responsibilities

1. Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
2. Provide individual coaching feedback sessions, and frequent one-on-ones that focus on performance, attendance adherence, and career development.
3. Serve as a leader and point of contact for escalated contact resolution of a supervisory or sensitive nature.
4. Partner and communicate with stakeholders to ensure a consistent employee experience.
5. Lead team meetings focused on team performance, policy and site updates, and team-building activities.
6. Create and update weekly and monthly productivity reports displaying team performance against expectations. Speak to the team on performance and ongoing coaching methods in weekly performance review meetings.
7. Initiate and drive process improvements.

Note: This is not a remote or hybrid role. Candidate should be open to work from the office all 5 days.

BASIC QUALIFICATIONS

• 4+ years of operational and/or retail management experience
• 2+ years of team management experience
• Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
• Experience with operations, risk, fraud investigations etc.
• Bachelor's degree

PREFERRED QUALIFICATIONS

• Experience in six sigma defect reduction techniques
• Experience with six sigma tools and Lean techniques

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Job details

• Corporate Operations

Posted: March 11, 2025 (Updated 20 days ago)

Posted: November 18, 2024 (Updated 4 days ago)

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