Facilities Director

NTT DATA North America; Bengaluru Urban; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

NTT DATA North America is seeking a Facilities Director for its India operations. The role leads FM operations, drives performance metrics, manages budget and vendor relations, and oversees safety, compliance, and internal customer satisfaction across India sites.

The ideal candidate has 12–14 years in facilities management within IT/ITES, an engineering degree (Electrical/Civil/Mechanical) and an MBA, with strong leadership and cross-functional collaboration skills.

Qualifications

• 12–14 years of progressive facilities management experience.
• Engineering degree in Electrical, Civil or Mechanical plus MBA.
• Strong leadership, budgeting and vendor management abilities.
• Experience with multi-location IT/ITES facilities is preferred.

Responsibilities

• Facility Management Operations for India.
• Stakeholders Management across departments and senior leadership.
• Championing Sustainability Initiatives.
• Designing Effective Workspaces.
• Developing Business Resilience programs.
• Compliance Management.
• Promoting Employee Engagement.

Skills

Leadership

Financial acumen

Vendor management

PMO skills

Stakeholder management

Communication

Education

Engineering degree (Electrical/Civil/Mechanical)

MBA

Job description

The role Overview:

Facilities Director (12)

operations will be responsible for the team’s performance/metrics, manpower planning, defining reporting structure, managing and conducting the day-to-day operational level activities. It also includes employees’ coaching and development, internal customer satisfaction focus, handling escalations and ensuring team effectiveness by providing leadership for the team.

Position's General Duties and Tasks

Facilities and Infrastructure Management

• Lead and oversee the maintenance and upkeep of the office facilities and infrastructure for India sites
• Ensure compliance with safety, regulatory and legal requirements for the Campuses and multi-tenant locations across India
• Manage FM vendor relationships for the facility related services for India
• Co-ordinate with the procurement, legal, compliance, finance teams
• Provide logistical and administrative support for the organization wide requirements in co-ordination with relevant departments.
• Develop and maintain performance metrics and dashboards to track progress and identify areas for improvement.
• Manage transport services to enhance employee convenience and safety for all India sites
• Build and maintain strong relationships with key stakeholders, including senior management, cross functional teams and external partners.
• Championing Sustainability initiatives for India sites
• Developing Business Resilience programs for India sites

Facilitate Budget and Finance Management

• Plan, monitor and manage the budget of the facilities to ensure cost efficiency for India RE operations
• Track and control operational expenditure related to the facilities, procurement and logistics
• Manage the Annual Operating Plan for the India facilities team

Cross – Departmental Coordination

• Collaborate with internal stakeholders to ensure seamless facility support for various functions
• Streamline the operational efficiency for better delivery across NTTDATA OpCo.
• Work with multiple geographics and Business units to support the Real Estate requirements

In these roles you will be responsible for:

• Facility Management Operations for India
• Stakeholders Management
• Championing Sustainability Initiatives
• Designing Effective Workspaces
• Developing Business Resilience programs
• Compliance Management
• Promoting Employee Engagement

Requirements for this role include:

• Over 12-14 years of progressive experience in facilities management preferably multi location and IT & ITES service organizations with an engineering degree – Mechanical/Civil/Electrical and MBA from a recognized university
• Exceptional leadership skills with proven ability to collaborate effectively across the departments.
• Strong financial acumen, negotiant skills and budgeting
• Problem solving ability with attention to detail
• Familiarity with technologies, trends in facilities management and digital transformation of facilities.
• Eye for detail, timeliness, and discipline in managing day-to-day operations and projects
• People manager who can inspire the team and build a culture of high performance.
• Vendor Management
• PMO skills and knowledge of tools, to work on the standardization of the services/offerings, special initiatives et al.
• Graduate in Engineering – Electrical or Mechanical with infrastructure creation
• Should have built at least 5 – 70k sft office space – interiors, involved in MEP design and execution.
• Should have coordinated Civil Construction/hands on experience
• Interior redesign for the existing office spaces
• Exposure to SEZ, STPI compliances, rules and regulations

Preferences:

• Balanced Skill Set: Demonstrates a blend of technical expertise and interpersonal skills, ensuring compatibility with the company's culture.
• Positive Attitude: Maintains a constructive and optimistic outlook in all work-related situations.
• Punctuality: Consistently meets timelines for submissions and project completion, ensuring all deadlines are adhered to.
• Deadline Management: Reliably meets deadlines and delivers high-quality work within the stipulated timeframes.
• Attendance: Regularly comes to the office on time, contributing to a productive work environment.
• Communication Skills: Exhibits strong written and verbal communication abilities, facilitating clear and effective interactions.
• Presentation Skills: Possesses excellent presentation skills, effectively conveying information to various stakeholders.
• Liaison: Capable of liaising with local authorities to ensure compliance and smooth operations.

Required Schedule Availability:

• Work Days: Monday to Friday, with potential weekend work based on project requirements.
• Shift Timings: Flexible, depending on the needs of the supported business.
• Overtime: May be required to work overtime and on weekends as per business demands.
• Location: All work will be performed at the office site.