Facility Executive - Soft Services

Cushman & Wakefield; India; On-site; INR 450,000 - 650,000; Full time

Job summary

Cushman & Wakefield is seeking a Facility Executive - Soft Services in Jaipur to oversee housekeeping, pantry, pest control, and landscaping, ensuring high standards and a premium workplace experience.

You will supervise teams, manage vendors, conduct quality audits, and monitor SLAs with a focus on service excellence.

Qualifications

• Graduate in any discipline; Hotel/Facility Management preferred.
• 3–5 years of experience in corporate facility management, hospitality, or workplace services.
• Experience in managing housekeeping and pantry operations in a corporate environment.

Responsibilities

• Supervise housekeeping operations to maintain cleanliness and hygiene standards across office premises.
• Oversee pantry operations and ensure timely service delivery and food hygiene.
• Manage housekeeping, pantry, pest control, and landscaping vendors with SLA adherence.
• Ensure compliance with health, safety and hygiene requirements; coordinate audits and inspections.
• Address employee complaints and service requests promptly; support events and engagements.
• Prepare daily, weekly, and monthly MIS reports and track performance metrics.

Skills

Hospitality & guest relations

Corporate workplace experience

Housekeeping operations

Front office coordination

Pantry & F&B operations

Service excellence

Vendor & contract management

Event & VIP coordination

Hygiene & sanitation audits

Complaint handling & service recovery

Inventory & consumables management

Team leadership & supervision

SLA monitoring & performance

Health, safety & workplace compliance

Budget control & cost optimization

Education

Graduate in any discipline

Hotel Management/Facility Management preferred

Tools

VIP visit coordination tools

Job description

Job Title: Facility Executive - Soft Services

Position: Soft Services Executive (Female candidate preferable)

Department: Facility Management / Administration

Location: Corporate Office Jaipur

Reporting To: Facility Manager

Job Summary: The Soft Services Executive is responsible for ensuring high standards of housekeeping, pantry services, pest control, hygiene, landscaping, and overall workplace experience within the Hotel Background/Corporate Office. The role involves vendor management, team supervision, quality audits, compliance & SLA monitoring, and timely resolution of employee concerns related to soft services.

Key Responsibilities

Housekeeping Management

Supervise housekeeping operations to maintain cleanliness and hygiene standards across office premises. Conduct daily inspections of workstations, meeting rooms, washrooms, cafeteria, reception, and common areas. Ensure adequate availability of housekeeping consumables and cleaning materials. Monitor specialized cleaning activities such as carpet shampooing, deep cleaning, and façade cleaning.

Pantry & Cafeteria Management

Oversee pantry operations and ensure timely service delivery. Monitor food hygiene, quality, and service standards. Coordinate with catering vendors for meetings, events, and employee engagements. Ensure pantry consumables are adequately stocked.

Vendor Management

Manage housekeeping, pantry, pest control, and landscaping vendors. Monitor vendor performance against agreed Service Level Agreements (SLAs). Verify vendor attendance, invoices, and monthly performance reports. Conduct periodic review meetings with service providers.

Health, Safety & Compliance

Ensure compliance with workplace health, safety, and hygiene requirements. Support EHS audits and facility inspections. Maintain records related to soft service operations and statutory compliance. Coordinate pest control and sanitization activities.

Employee Experience & Service Delivery

Address employee complaints and service requests promptly. Maintain high workplace standards to enhance employee satisfaction. Support office events, town halls, leadership visits, and employee engagement programs.

Documentation & Reporting

Prepare daily, weekly, and monthly MIS reports. Make presentations and present to the FM on monthly basis. Track consumables, vendor performance, cost utilization, and service quality metrics. Maintain asset and inventory records related to soft services.

Education & Experience

Graduate in any discipline (Preferable in Hotel Management/Facility Management preferred). 3–5 years of experience in corporate facility management, hospitality, or workplace services. Experience in managing housekeeping and pantry operations in a corporate environment. Candidates with prior experience in reputed hotels, hospitality chains, or luxury guest services will be preferred.

Key Performance Indicators (KPIs)

• Housekeeping Audit Scores
• Employee Satisfaction Levels
• SLA Compliance of Vendors
• Complaint Closure Time
• Hygiene & Safety Compliance
• Cost Control and Budget Adherence

Key Skills (Hotel & Hospitality-Focused)

• Hospitality & Guest Relationship Management
• Corporate Workplace Experience Management
• Housekeeping Operations & Room Standards
• Front Office Coordination & Guest Handling
• Food & Beverage / Pantry Operations Management
• Service Excellence & Customer Satisfaction
• Vendor & Contract Management
• Event, Conference & VIP Visit Coordination
• Hotel-Style Service Delivery & Etiquette
• Hygiene, Sanitation & Quality Audits
• Complaint Handling & Service Recovery
• Inventory & Consumables Management
• Team Leadership & Staff Supervision
• SLA Monitoring & Performance Management
• Health, Safety & Workplace Compliance
• Budget Control & Cost Optimization
• MIS Reporting & Data Analysis
• Communication & Stakeholder Management

Preferred Candidate Profile

Hotel Management graduate (BHM/DHM) preferred. Experience in reputed hotels, hospitality chains, business hotels, luxury properties, serviced apartments, or premium corporate offices. Strong understanding of housekeeping, front office, food & beverage, guest relations, and hospitality service standards. Ability to translate hotel-level hospitality standards into a corporate office environment. Experience handling VIP guests, leadership visits, town halls, and employee engagement activities. Excellent grooming, communication, and customer‑centric approach.

INCO: Cushman & Wakefield

About Cushman & Wakefield

Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com