Facility Coordinator - Technical

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 700,000 - 1,200,000; Full time

Job summary

JLL in Manesar seeks a Technical Coordinator to support technical operations, coordinating between technical teams and stakeholders to ensure smooth project execution. The role demands a Bachelor's in IT/CS/Engineering and 2-4 years of relevant experience.

Responsibilities include project coordination, first-level IT support, documentation, vendor liaison, and QA activities. On-site work with 48 hours weekly is expected. CAPM/PMP or ITIL knowledge is a plus.

Qualifications

• Bachelor’s degree or equivalent practical experience in IT/CS/Engineering.
• 2-4 years of experience in technical coordination or IT support.

Responsibilities

• Project Coordination: Coordinate technical project activities, timelines, meetings, agendas and action items.
• Technical Support: Provide first-level IT support, troubleshoot issues, escalate to appropriate teams and maintain knowledge base.
• Documentation and Reporting: Create/maintain technical docs, process flows, configurations and SOPs; generate status reports.
• Vendor and Stakeholder Management: Liaise with vendors, coordinate installations, explain technical info to non-technical stakeholders.
• Quality Assurance: Assist with testing, track defects, participate in reviews and improvements.

Skills

Project coordination

IT support

Documentation

Stakeholder management

Quality assurance

Communication

Cross-functional teamwork

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering

Tools

Project management tools

Ticketing systems

Microsoft Office

Databases basics

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location - Manesar

Position Overview

The Technical Coordinator provides essential support for technical operations, ensuring smooth execution of projects and systems while coordinating between technical teams and stakeholders.

Key Responsibilities

• Project Coordination: Coordinate technical project activities and timelines, tracking milestones and deliverables. Schedule meetings, prepare agendas, and document action items. Maintain project documentation and ensure stakeholders remain informed of progress and issues.
• Technical Support: Provide first-level technical support to end users, troubleshooting basic issues and escalating complex problems to appropriate technical teams. Maintain knowledge base articles and user guides. Monitor system performance and report anomalies.
• Documentation and Reporting: Create and maintain comprehensive technical documentation including process flows, system configurations, and standard operating procedures. Generate regular status reports on technical activities, metrics, and KPIs. Ensure documentation remains current and accessible.
• Vendor and Stakeholder Management: Liaise with external vendors and service providers, coordinating installations, maintenance, and support activities. Communicate technical information to non-technical stakeholders in clear, accessible language. Manage technical service requests and track resolution.
• Quality Assurance: Assist with testing activities including test case execution and defect tracking. Verify that technical deliverables meet requirements and quality standards. Participate in quality reviews and process improvement initiatives.

Required Qualifications

Education and Experience: Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent practical experience. 2-4 years of experience in technical coordination, IT support, or similar role.

Technical Skills

• Proficiency with project management tools and collaboration platforms.
• Basic understanding of technical concepts including networking, databases, and system architecture.
• Familiarity with ticketing systems and documentation tools.
• Competency in Microsoft Office Suite and common business applications.

Core Competencies

• Strong organizational skills with ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills.
• Problem-solving mindset with attention to detail.
• Ability to work effectively in cross-functional teams.
• Customer service orientation with professional demeanor.

Preferred Qualifications

• Project management certification (CAPM, PMP) or technical certifications.
• Experience in real estate, facilities management, or corporate environments.
• Familiarity with Agile/Scrum methodologies.
• Knowledge of ITIL or similar service management frameworks.

Location and Working Hours

Location: On-site - Manesar

Scheduled Weekly Hours: 48

Company Information

JLL is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.