Facilities Manager

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hyderabad is hiring a Facilities Manager to lead low-side soft services, manage budgets, and improve efficiency. You will respond promptly to priority calls, supervise housekeeping, mail, and medical room services, and coordinate space moves with the team.

Successful candidates will have 4+ years in facilities/property management, strong communication, and a customer-focused mindset.

Qualifications

• Knowledge of Technology applications, organization skills, strong verbal skills, detail oriented, prioritizing skills, customer service, follow up
• Positive, professional, pleasant attitude, self-motivated; confident, energetic, and flexible
• Strong customer focus with critical thinking, empathy and client interaction skills
• Ability to work independently with little supervision and handle stressful situations
• Experience with continuous improvement initiatives and client reporting

Responsibilities

• Responsible for the overall Low side soft services operations
• Ensure immediate response to Priority Calls
• Scheduled and surprise walk around of the Facility to ensure high standards of housekeeping and upkeep
• Ensure the TTs are closed within timelines/SLAs
• Advising the business on measures to improve efficiency and cost effectiveness of the facility
• Prepare & Managing Budgets, Leverage technology, Make quick decisions and solve problems
• Maintain good relationships with a wide range of employees, managers, executives, suppliers, vendor & Client stakeholders
• Events management, ADHOC and planned requests handled as per guidelines
• Coordinate and execution of all BU moves in sync with the space management team
• Overseeing mail room services and medical/ambulance facilities
• Ensure accruals are submitted with minimal variance
• Coordinate & Deliver
• Upkeep of Low side soft services areas/floors
• Monitor Facilities Assistant managers/Executives and guide them
• Handle emergency situations pertaining to employees and TPV
• Be a team player with co-workers and other departments
• Maintain site compliance scores per statutory norms
• Monthly connects with TPV Vendor for seamless operations
• Analyse vendor score cards to raise the bar
• Deliver high quality facility management services in a safe environment
• Escalate FM issues and report in emergencies
• Oversee mailroom/medical/mothers rooms facilities
• Technology tools implementation and management
• Assist finance in budgets and ad hoc requests
• Prepare, review and submit MBR & QBR
• Ensure contractors meet training delivery commitments
• Implement cost savings initiatives and improve efficiency
• Seek system/process improvements in response to campus changes
• Ensure timely invoices and payments clearance
• Manage Stores, Inventory and Reorder levels
• Avoid stock-outs and raise procurement indents when needed
• Utilize monthly budgets effectively

Skills

Customer service

Communication

Team leadership

Problem solving

Detail oriented

Organizational skills

Proactive mindset

Education

High school diploma or graduate degree

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

• Responsible for the overall Low side soft services operations.
• Ensure immediate response to Priority Calls.
• Scheduled and Surprise walk around of the Facility to ensure high standards of housekeeping and upkeep
• Ensure the TTs are closed with in timelines/SLAs.
• Advising the business on measures to improve the efficiency and cost effectiveness of the facility.
• Prepare & Managing Budgets, Leverage technology, Make quick decisions and solve problems.
• Maintain good relationships with a wide range of employees, managers, executives, suppliers, vendor & Client stake holders.
• Events management, ADHOC and planned request to be handled with the guidelines provided.
• Co-ordinate and execution of all the BU moves in sync with the space management team.
• Overseeing mail room services
• Overseeing of Medical room and Ambulance services.
• Ensure the accruals are submitted with minimal or no variance.
• Coordinate & Deliver
• Responsible for the upkeep of the Low side soft services areas/floors.
• Monitoring Facilities Assistant managers/Executives and assigning them the task/guide them where ever required.
• Handle all emergency situations pertaining to employees and TPV
• Work as a team player with co-workers and in conjunction with other departments.
• Ensuring the site compliance scores are maintained as per the statuary norms.
• To have the monthly connects with the TPV Vendor for seamless operations.
• Analyse the vendor score card to raise the bar.
• Customer Service Deliver high quality, prompt and courteous Facility Management services in support of Client’s business needs in a safe working environment
• Be accessible for escalation of all FM related issues In case of any medical emergencies at site He/she has to promptly act up on the situation and further reporting to be done.
• Over seeing mailroom/medical room/Mothers room facilities to provide the standards and quality of experience.
• Technology tools implementation and management.
• Assistance to finance team in preparing the annul budgets.
• Supporting Business EAs for any Adhoc requests.
• Prepare, review and submit MBR & QBR.
• Ensure that the contractors are meeting their commitments on scheduled delivery of trainings.
• Implement cost savings initiatives for the client and optimize efficiency Proactively solve problems as they arise.
• Proactively seek to improve the systems and processes of all operations in response to changes in the campus.
• Ensure timely submissions of the invoices and payments clearances with in the specified time lines.
• Supplies: Stores, Inventory’s and ROL to be looked at and orders to be placed accordingly.
• Ensure there is no stock out issues, supplies should be available all the times Raising the requirement to the procurements for supplies Adhoc business requirements to be handled Approving of Indents on IMT.
• The budgets for the month allocated are utilized.

Education and experience

• Candidate must have a high school diploma or graduate degree
• Minimum 4 years prior experience in facilities/property management, hospitality or related field preferred
• Knowledge of Technology applications, organization skills, strong verbal skills, detail oriented, prioritizing skills, customer service, follow up
• Positive, professional, pleasant attitude, self-motivated; confident, energetic, and flexible
• Strong Customer focus that includes critical thinking, excellent people skills, problem solving, empathy and the ability to interact with a wide range of client staff and demands
• Ability to work independently with little supervision and effectively deal with stressful situations
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required
• A relationship builder Client Satisfaction and cost effectiveness; Continuous improvement in the following:
• Morale and satisfaction of employees under management.
• Client satisfaction;
• Identification of process improvement for the Clients.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you...

Location: On-site –Hyderabad, TS

Scheduled Weekly Hours: 48

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.