AFM - Soft Services

Jones Lang LaSalle Incorporated; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

JLL Gurgaon on-site facility management role seeks an Assistant Manager – Soft Services to lead and improve Integrated Facilities Management services for the client. You will manage floor operations across Cleaning, Security, Admin, Reception, Helpdesk, Pantry and Mailroom while driving efficiency and quality.

You will also supervise service contracts, monitor KPIs, prepare reports, and coordinate with vendors to ensure seamless service delivery and client satisfaction on site.

Qualifications

• 6–8+ years in Facility Management – Soft Services, preferably in hotels.
• Eye for detail and ability to drive service improvements.

Responsibilities

• Oversee floor operations including Cleaning, Security, Admin, Reception, Helpdesk and Pantry.
• Ensure SLA targets and KPIs are met and reported regularly.
• Manage vendor contracts, renewals and performance.
• Support in safety and emergency readiness and client satisfaction.

Skills

Facility management

Housekeeping

Leadership

Vendor management

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Manager – Soft Services Integrated Facilities Management – Work Dynamics (region, country)

What this job involves:

• To provide comprehensive facility and contract management for the client, with a focus on continuous improvement.
• To achieve financial and other targets established by the Facilities Manager.
• Achievement of the Key Performance Indicators and Service Level Agreement targets

Floor Operations

• Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
• Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
• Routinely Inspect all contracted services to ensure performance measures are being maintained
• Event Management, basic sets ups, coordination with internal client groups
• Ensure Helpdesk service requests are attended to in time.
• Effectively manage the mailroom services to ensure an on time deliverable system
• Achieve client satisfaction to Client expectations.

Reporting

• Daily/Weekly/Monthly reports.
• Contribute to the Monthly Management Report to client and other reports as required.
• Managing Trackers & inventory as per the task allocated

Vendor Management

• Manage service contracts, including inspections and quality management of service delivery
• Supoort in preparing vendor contracts/Score cards/defining SOW
• Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
• Participate in Emergency Evacuation procedures including crisis management and business continuity as per the site dynamics
• Manage all Health and Safety issues and actively participate in Health and Safety reviews while carrying out related jobs.

Basic Operational Skill Set

• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Demonstrated experience with tendering and service improvement initiatives required.
• Knowledge of Occupational Safety requirements
• Knows the inventory management, good keeping knowledge
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable.
• Demonstrated experience with client reporting and preparation of reports required.
• Achievement of Contracted Service Levels and Performance Indicators.
• Achievement of contracted Customer Satisfaction expectations.
• Management of resource to ensure no disruption to client business.
• Achievement of savings initiatives as agreed with Client.
• Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
• Achievement of performance goals as agreed with manager
• Understanding of Cafeteria operations will be an added advantage

Leadership & Cultural Fit

• Actively searches out opportunities to achieve best results
• Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
• Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
• Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.
• Flexible to work in shifts.

Requirements & Experience

• Mastery in the field
• You should have earned an experience of more than 6-8 years in Facility Management – Soft Service preferably from hotel Industry & specialized in Housekeeping & have eye for detail .
• We’ll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Gurugram, HR Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

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