Facets Support Lead

Arminus Software; Thiruvananthapuram; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Arminus Software is seeking an experienced application support professional with 8+ years of experience in Healthcare IT and the Facets platform. You will own resolution of production incidents, perform RCA within 24 hours, and diagnose Facets modules to implement approved SQL/script fixes.

Responsibilities include managing Facets batch failures end-to-end, communicating business impact to stakeholders, participating in CAB, and maintaining KEDB with runbooks for L1 shift-left enablement.

Responsibilities

• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement
• ServiceNow ITSM: incident lifecycle (P1-P4), problem management, KEDB governance, and CAB participation
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution
• Managed SLA compliance, production support, audit readiness, and incident management in a 24X7 environment

Job description

Role & responsibilities

App support 8+ years of experience in Healthcare IT and the Facets platform Strong in PL/SQL, Oracle, SQL Server, SSIS, C, .NET, Azure Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement ServiceNow ITSM: incident lifecycle (P1-P4), problem management, KEDB governance, and CAB participation Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution Managed SLA compliance, production support, audit readiness, and incident management in a 24X7 environment