Production Support Specialist

UST; Bengaluru Urban; Hybrid; INR 2,800,000 - 4,200,000; Full time

Job summary

UST in Bengaluru is seeking an experienced Facets platform professional with a strong healthcare IT background. The role focuses on leading application support for the Facets/TriZetto ecosystem, incident resolution, RCA within 24 hours, and collaboration with ITSM and batch schedulers in a hybrid work model.

You will drive diagnostics, perform SQL/script fixes within change control, participate in CAB, maintain KEDB, and mentor L1/L2 teams while aligning with 24x7 production support and

Qualifications

• +5 years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform
• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement
• ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution
• Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 environment
• AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.

Responsibilities

• +5 years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform
• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement
• ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution
• Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 environment
• AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.

Skills

.NET, C#, PL/SQL, FACETS

Job description

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at UST.com.

Summary

We are seeking an experienced Facets platform professionals with a strong background in health care domain.

Experience : 5Yrs to 12 Yrs

Work Mode - Hybrid

Key Responsibilities

App support – Lead

• +5 years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform
• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement
• ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution
• Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 environment
• AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.

Skills

.NET, C#, PL/SQL, FACETS

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We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

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Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

To support and promote the values of UST.

Comply with all Company policies and procedures