Facets,development,QC, Configuration Analyst, Operation, trainer

Arminus Software; Hyderabad, Chennai District, Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Arminus Software in Hyderabad, India is seeking an experienced App Support professional with 8+ years in Healthcare IT and the Facets platform. You will own resolution of P1/P2 production incidents, deliver RCA within 24 hours, and perform advanced Facets diagnostics.

You will manage Facets batch failures end-to-end, contribute to CAB, and maintain KEDB with runbooks for L1 shift-left. Familiarity with ServiceNow ITSM, Autosys, and SLA/compliance in a 24/7 production environment is required.

Qualifications

• 8+ years in Healthcare IT and the Facets platform.
• Strong in PL/SQL, Oracle, SQL Server, SSIS, C, .NET, Azure.

Responsibilities

• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours.
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control.
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders.
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty.
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement.
• ServiceNow ITSM: incident lifecycle (P1-P4), problem management, KEDB governance, and CAB participation.
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution.
• Managed SLA compliance, production support, audit readiness, and incident management in a 24 7 environment.

Skills

Facets

PL/SQL

SQL Server

C

.NET

Azure

Production Support

Tools

ServiceNow ITSM

Autosys

KEDB

Job description

Job description

App support 8+ years of experience in Healthcare IT and the Facets platform Strong in PL/SQL, Oracle, SQL Server, SSIS, C, .NET, Azure Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework Manage Facets batch failures end-to-end; communicate business impact and recovery status to stakeholders Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement ServiceNow ITSM: incident lifecycle (P1-P4), problem management, KEDB governance, and CAB participation Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution Managed SLA compliance, production support, audit readiness, and incident management in a 24 7 environment

Skills

PL/SQL, .NET, FACETS, Production Support