F&B Service Executive

Ibis Styles; Pune District; On-site; INR 350,000 - 750,000; Full time

Job summary

Ibis Styles seeks a Hotel Operations Leader to oversee the Food & Beverage department, ensuring excellence in service, quality and guest satisfaction. You will lead by example, coordinate teams, and drive cost-conscious operations while maintaining safety and compliance across outlets.

Ideal candidates hold a hotel management qualification, have at least 1 year of relevant experience, and demonstrate strong communication and grooming standards. Join us to elevate guest experiences.

Qualifications

• Degree or diploma in hotel management.
• Minimum 1 year of relevant experience in a similar capacity.
• Good communication and customer contact skills.
• Well-presented and professionally groomed at all times.

Responsibilities

• Lead and coordinate team activities within the department to drive excellence.
• Oversee food and beverage quality and service according to recipes and specifications.
• Champion guest satisfaction and address inquiries professionally and promptly.
• Escalate issues affecting hotel interests to management for timely resolution.
• Drive sales growth through innovative events and festivals tailored to the outlet.
• Uphold hygiene, safety and quality standards across all operations.
• Manage outlet operations within budget while ensuring compliance.

Skills

Good communication

Customer contact skills

Education

Degree or diploma in hotel management

Job description

Job Description

Prime Function

• Lead and coordinate all team activities within the department, driving operational excellence and strategic planning across all assigned areas.
• Maintain exceptional food and beverage quality standards by overseeing preparation and service delivery according to established recipes and specifications.
• Champion guest satisfaction by promptly addressing complaints, requests, and inquiries with professionalism and care.
• Escalate any matters affecting Hotels interests to Management for timely resolution.

Operational Management

• Partner with the HOD - Food Beverage Service to drive sales growth through innovative events and food festivals tailored to your assigned outlet.
• Uphold rigorous quality control, hygiene, and health and safety standards across all operational areas.
• Manage outlet operations efficiently within approved budgetary parameters while maintaining full legal compliance.
• Foster a culture of excellence in service delivery, safety, security, and organizational policy adherence.
• Lead by example, promoting company uniform and hygiene standards throughout your team.
• Deliver consistent, high-quality work across all operational aspects, setting the benchmark for excellence.
• Delight guests through trend-setting and innovative product and service offerings.
• Take ownership of additional responsibilities as assigned by Management.

People Management

• Build strong cross-departmental relationships across Hotel to maximize cooperation, productivity, team morale, and guest service outcomes.
• Inspire and develop staff capabilities to drive departmental success, foster teamwork, and create a positive work environment.
• Drive guest satisfaction and organizational profitability through strategic resource optimization and team engagement.
• Provide comprehensive training on established procedures and safety protocols, ensuring team competency and workplace safety.

Financial Management

• Identify and implement cost-effective resource solutions while educating your team on financial responsibility and operational efficiency.

Qualifications

• Degree or diploma in hotel management
• Minimum 1 year of relevant experience in a similar capacity
• Good communication and customer contact skills
• Well-presented and professionally groomed at all times

Additional Information

Our commitment to Diversity Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.