F&B Associate

Hilton; Gurugram District; On-site; INR 180,000 - 240,000; Full time

Job summary

Hilton in Gurugram is seeking a Restaurant Service Associate to ensure the service sequence is followed, seat guests, present menus, take F&B orders and offer suggestions.

You will coordinate with kitchens, know menu pricing, handle events and VIP guests, solicit feedback, and participate in training, while maintaining a positive attitude and controlling costs.

Responsibilities

• Seat guests and present menus.
• Take F&B orders and offer suggestions.
• Maintain service equipment.
• Know reservations for the day.
• Coordinate with the kitchens.
• Know menu pricing and basic methods of preparing dishes and ingredients.
• Know events of the day.
• Meet guests before events and check details.
• Identify regular customers and VIP accounts.
• Minimize food costs and related costs.
• Solicit feedback from event coordinator on quality of food/service.
• Participate in training and development programs.
• Project a positive and motivated attitude.
• Handle inquiries courteously and efficiently.
• Report guest complaints to immediate superior.

Skills

Guest handling

Menu knowledge

Upselling

Team coordination

Job description

Job Description
To ensure that at all times the service sequence in the restaurant is followed.

• To seat the guests and present them with the menus.
• To take F&B orders from the guests in the standard manner and should be able to offer suggestions.
• Responsible for the maintenance of service equipment
• To know all the reservations of the day.
• To coordinate with the respective kitchens
• To be very well versed with menu pricing and to know the basic methods of preparing the dishes and the ingredients.
• To know all the events of the day.
• To meet all the guests before the event and check the details
• To identify regular customers and VIP accounts.
• To make efforts to minimize food costs and other related costs
• To solicit feedback from event coordinator on the quality of food/service after every function.
• Participate in any training and / or development programs.
• Project a positive and motivated attitude.
• Handle guest or other TM’s inquiries in a courteous and efficient manner.
• Report all guest complaints or problems to immediate superior