Export Executive - International Sales Coordination

Rational Business Corporation; New Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Rational Business Corporation in Delhi seeks an export co-ordinator to manage day-to-day backend coordination with international buyers. You will handle enquiries from receipt through quotation, sample, order confirmation, dispatch, and post-order follow-up, while maintaining precise CRM records.

Responsibilities include preparing quotations and product information, coordinating sample development and dispatch, maintaining export documents, tracking shipments, and providing MIS/status reports to

Responsibilities

• Manage day-to-day backend coordination with international buyers via email, WhatsApp, CRM, and other professional channels.
• Handle international buyer enquiries from receipt through quotation, sample, order confirmation, dispatch, and post-order follow-up.
• Maintain consistent and timely follow-ups with overseas buyers regarding enquiries, quotations, samples, approvals, orders, payments, shipping instructions, and delivery schedules.
• Prepare and share quotations, product information, specifications, and other commercial details as required by international buyers, in coordination with the sales/export team.
• Coordinate the complete sample development and dispatch process, including understanding buyer requirements, coordinating with the sampling/production team, arranging courier dispatch, tracking shipments, and obtaining buyer feedback/approval.
• Maintain accurate and updated CRM records covering buyer information, enquiries, communication history, quotations, follow-ups, samples, approvals, orders, payments, and shipment status.
• Ensure all buyer interactions and commitments are properly recorded in the CRM/follow-up tracker and followed through to closure.
• Coordinate with production, sampling, merchandising, warehouse, logistics, accounts, and sales teams to ensure timely execution of buyer requirements.
• Prepare, verify, organize, and maintain export documentation, including commercial invoices, packing lists, shipping documents, certificates, and other documents required for international shipments.
• Coordinate with freight forwarders, courier companies, shipping agents, CHA/customs partners, and logistics providers for smooth and timely shipment processing.
• Track export shipments from dispatch to delivery and provide timely shipment updates to international buyers.
• Follow up with buyers for order confirmations, purchase orders, approvals, payment updates, shipping instructions, required documents, and other pending actions.
• Monitor all open enquiries, samples, quotations, orders, payments, and shipments through a structured daily/weekly follow-up tracker to ensure nothing is missed.
• Maintain proper filing of buyer correspondence, quotations, purchase orders, sample records, export documents, shipping records, and other transaction-related documents
• Provide regular MIS/status reports to management covering buyer enquiries, follow-ups, samples, approvals, orders, pending actions, payments, and shipments.
• Identify delays or pending actions and proactively coordinate with the relevant internal/external team to ensure on-time completion.
• Assist the sales/export team in maintaining a professional and responsive pre-sales and post-order relationship with international buyers.
• Support the team in maintaining a high level of customer service, documentation accuracy, communication discipline, and follow-up efficiency

Job description

Role & Responsibilities

• Manage day-to-day backend coordination with international buyers through email, WhatsApp, CRM, and other professional communication channels.
• Handle international buyer enquiries from initial receipt through quotation, sample, order confirmation, dispatch, and post-order follow-up.
• Maintain consistent and timely follow-ups with overseas buyers regarding enquiries, quotations, samples, approvals, orders, payments, shipping instructions, and delivery schedules.
• Prepare and share quotations, product information, specifications, and other commercial details as required by international buyers, in coordination with the sales/export team.
• Coordinate the complete sample development and dispatch process, including understanding buyer requirements, coordinating with the sampling/production team, arranging courier dispatch, tracking shipments, and obtaining buyer feedback/approval.
• Maintain accurate and updated CRM records covering buyer information, enquiries, communication history, quotations, follow-ups, samples, approvals, orders, payments, and shipment status.
• Ensure all buyer interactions and commitments are properly recorded in the CRM/follow-up tracker and followed through to closure.
• Coordinate with production, sampling, merchandising, warehouse, logistics, accounts, and sales teams to ensure timely execution of buyer requirements.
• Prepare, verify, organize, and maintain export documentation, including commercial invoices, packing lists, shipping documents, certificates, and other documents required for international shipments.
• Coordinate with freight forwarders, courier companies, shipping agents, CHA/customs partners, and logistics providers for smooth and timely shipment processing.
• Track export shipments from dispatch to delivery and provide timely shipment updates to international buyers.
• Follow up with buyers for order confirmations, purchase orders, approvals, payment updates, shipping instructions, required documents, and other pending actions.
• Monitor all open enquiries, samples, quotations, orders, payments, and shipments through a structured daily/weekly follow-up tracker to ensure nothing is missed.
• Maintain proper filing of buyer correspondence, quotations, purchase orders, sample records, export documents, shipping records, and other transaction-related documents.
• Provide regular MIS/status reports to management covering buyer enquiries, follow-ups, samples, approvals, orders, pending actions, payments, and shipments.
• Identify delays or pending actions and proactively coordinate with the relevant internal/external team to ensure on-time completion.
• Assist the sales/export team in maintaining a professional and responsive pre-sales and post-order relationship with international buyers.
• Support the team in maintaining a high level of customer service, documentation accuracy, communication discipline, and follow-up efficiency.