Expert - Purchasing Support

DHL Supply Chain; Mumbai; On-site; Confidential; Full time

Job summary

DHL Supply Chain in Mumbai is seeking a Procurement Support Specialist to advise on procurement processes, standards, and tools. The role involves master data maintenance, policy development, and supporting global cross-team initiatives.

You will work with SAP SRM, SAP S/4HANA, and Coupa; strong MS Office skills and English proficiency are essential. 2+ years of related experience is expected.

Qualifications

• Bachelor degree or equivalent experience.
• Proficiency in MS-Office (Word, Excel, PowerPoint).
• Experience in procurement support.
• Strong customer orientation and supplier handling.
• Analytical and conceptual skills.

Responsibilities

• Carry out complex and global support tasks in procurement.
• Monitor automated processes and optimize chatbots.
• Escalation and information management in support functions.
• Develop support materials and training documents.
• Implement control measures for external services.
• Coordinate internal and global cross-team support processes.
• Administer the ticket tool and procurement portal.
• Support digitalization measures.
• Participate in global and regional projects.
• Assist in test activities for procurement tools and processes.
• Collaborate in regional/global support teams as required.
• Drive continuous improvement.
• Advise on procurement processes, standards, and policies.
• Support change management and QA processes; assist with new suppliers.

Skills

MS Office Pro

SAP SRM

SAP S/4HANA

Coupa

Support experience

Supplier handling

Customer orientation

Interpersonal skills

Analytical skills

Conflict management

Teamwork

Education

Bachelor's degree

Tools

MS Office Pro

SAP SRM

SAP S/4HANA

Coupa

Job description

Job Summary

Job Purpose. Advice on procurement processes and performance, standards, tools and best practices required to run effective procurement organization with efficient tools and systems and ensure procurement compliance by developing, implementing and applying policies and guidelines. Master data maintenance DCS Sheet creation/maintenance, Issue handling.

Location: Mumbai, India.

Responsibilities

• Carrying out complex and global support tasks in area of the responsibility Procurement.
• Monitoring of automated processes and continuous optimization of chatbots.
• Escalation and information management in area of responsibility Support Function.
• Collaboration in the development of support materials and training documents.
• Implementation of control measures for external services.
• Conceptual collaboration and coordination of internal and global cross-team support processes.
• Administration of the ticket tool and the procurement support portal.
• Support of digitalization measures.
• Participation in global and regional projects.
• Support of test activities regarding the procurement tools and processes used.
• Collaboration in regional or global support teams as required.
• Drive continuous improvement.
• Advise on procurement processes, standards, policies, tools, and best practices.
• Support in change management and quality assurance processes and assist with implementation of new suppliers.

Requirements

• Education: Bachelor degree or equivalent experience/qualification.

Qualifications

• Confident handling of the standard software MS-Office Pro (Word, Excel, PowerPoint).
• Knowledge and experience with purchasing tools such as SAP SRM, SAP S/4 Hana, Coupa.
• Experience in the area of support.
• Convincing and self-confident appearance when dealing with suppliers and divisional colleagues.
• Strong customer and service orientation.
• Strong interpersonal skills.
• Very strong analytical and conceptual skills.
• Ability to deal with conflict, work in a team and be assertive.
• Awareness of responsibility and costs, precise working methods.
• High degree of commitment, ability to work under pressure and mobility (also internationally).
• Fluent in English.

Experience

• More than 2 years.