Experience Lead (UX/CX Strategy)

TECEZE; Mumbai; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

TECEZE is seeking an Experience Lead (UX/CX Strategy) to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms. The role is Pan India, onsite, with compensation described as Best in the Market.

The candidate will lead cross-functional teams, define personas and journeys, and drive personalization using Sitecore tools and Dynamics 365. Collaboration with business, tech, and design stakeholders is essential to deliver user-centric

Qualifications

• Experience strategy and design leadership for enterprise platforms.
• Ability to define customer journeys, service blueprints and governance across projects.
• Data-driven decision-making with analytics-informed design.
• Strong collaboration with cross-functional teams and stakeholders.

Responsibilities

• Define personas, customer journeys, and service principles.
• Create service blueprints covering touchpoints, frontstage/backstage processes, data, and KPIs.
• Lead customer research and translate insights into experience strategies.
• Govern design quality across implementation teams.
• Drive personalization strategies using Sitecore CDP and Experience Edge.
• Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.

Skills

Experience strategy leadership

Omnichannel experience design

Accessibility & personalization

CRM & CMS capabilities

Tools

Sitecore XM Cloud

Sitecore AI

Sitecore CDP & Personalize

Sitecore Experience Edge

Dynamics 365

Job description

Hiring: Experience Lead (UX/CX Strategy) | Pan India | Onsite

We're looking for an experienced Experience Lead to drive experience strategy, customer journey transformation, and design governance for enterprise digital platforms.

Salary: Best in the Market

Must-Have Skills

• Experience Strategy & Design Leadership
• Sitecore XM Cloud / Sitecore AI
• Sitecore CDP & Personalize
• Sitecore Experience Edge
• Dynamics 365
• Omnichannel Experience Design
• Accessibility & Personalization
• CRM & CMS Capabilities

Key Responsibilities

• Define personas, customer journeys, and service principles.
• Create service blueprints covering touchpoints, frontstage and backstage processes, systems, data, and KPIs.
• Lead customer research and translate insights into experience strategies.
• Govern design quality across implementation teams.
• Drive personalization strategies using Sitecore CDP and Experience Edge.
• Collaborate with business, technology, and design stakeholders to deliver user-centric digital experiences.

What We're Looking For

• Workshop facilitation and strategic storytelling skills.
• Experience leading cross-functional teams.
• Data-driven decision-making with analytics-informed design.

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