Experience Centre Manager (Bewild)

Beforest Lifestyle Solutions Private Limited; Hyderabad; Sur place; INR 357 000 - 424 000; Plein temps

Avantages offerts par ce poste

Health insurance

Gratuity

Complimentary beverage per shift

Résumé du poste

Bewild, an extension of Beforest, seeks an Experience Centre Manager in Jubilee Hills, Hyderabad. This on-site role combines café operations, merchandise zone oversight, and community space programming with luxury retail discipline.

We offer a performance-based environment with a 6–10 year track record expectation, on-ground leadership, and a compensation package including health insurance and gratuity. Hospitality passion preferred.

Qualifications

• 6–10 years total experience with 3–4 years in a managerial role in restaurant, café, or luxury retail.
• Experience owning a P&L, managing inventory, and leading a team of 6+.
• Strong people-management, training, and scheduling skills.
• Comfortable with POS and inventory-management systems.
• Excellent communication; English and Telugu/Hindi preferred (Hyderabad).
• Graduate in any discipline; hospitality degree a plus.
• Genuine interest in food, coffee and sustainable/regenerative agriculture.

Responsabilités

• Own end-to-end daily operations of the café, merchandise zone, and community space.
• Drive sales and manage the P&L for the centre – budgets, costs, and monthly reporting.
• Recruit, train, schedule, and performance-manage the on-ground team.
• Maintain luxury retail merchandising and product displays.
• Coordinate events, workshops, and programs in the community space.
• Ensure food safety, hygiene, licensing, and health & safety protocols.
• Oversee cash handling, POS reconciliation, and reporting.
• Liaise with central operations, marketing, and supply chain teams.

Connaissances

P&L Ownership

Team Leadership

Inventory Management

POS Systems

Guest Service

Communication Skills

English & Telugu

Hospitality Knowledge

Training & Scheduling

Formation

Graduate

Hospitality Degree (plus)

Outils

POS Software

Inventory Software

Description du poste

Beforest Lifestyle Solutions Pvt.Ltd ||Bewild produce Pvt Ltd ||Regolith Ecological SolutionPvt Ltd | Full time

Bewild, an extension of the parent company Beforest,is a sustainable food brand catering to conscientious consumers. We prideourselves on sourcing products from large-scale permaculture farms, ensuring adiverse range of wild and natural produce reminiscent of a forest's bounty. Ourofferings span various categories, including Specialty Coffee, Native RiceVarieties, Pulses, Millets, Spices, Spreads & Condiments, Seasonal veggiesand fruits. With our commitment to diversity, quality, and a loyal consumer base,Bewild is positioned to lead the charge in providing sustainable, healthy foodoptions to the market.

The Beforest Experience Centre brings this philosophyto life as a physical space - a café, a merchandise zone showcasing Bewild'sproduce, and a community area for events and gatherings - as part of theExperience Centre initiative launching in November 2026.

Role Overview

TheExperience Centre Manager owns the day-to-day running of the entire ExperienceCentre - the café, the merchandise zone, and the community space - as a single,unified guest experience. This is a hands-on operational leadership rolecombining the discipline of restaurant/café management with the polish andmerchandising standards of a luxury retail store.

Aboutthe role:

Company: Bewild (Anextension of Beforest)
Location: Jubilee Hills, Hyderabad, Telangana
Employment Type: Full-time | On-site
Experience: 6–10 years
Reporting To: Head of Bewild
Compensation & Benefits:

• Monthly compensation of ₹32,000–₹38,000, with thefinal offer based on experience and capability.
• Health insurance coverage of ₹5 lakh, subject to theapplicable policy terms.
• Gratuity as per applicable statutory provisions.
• One complimentary beverage per shift.
• Note:Meals and accommodation are not provided.
• On-the-job training and a structured four-dayinduction during the first week, covering Bewild and Beforest's culture,systems, operational processes, and product knowledge.

Work Schedule

This is an on-ground, guest-facing role at acafé that operates through the week, including weekends.

• One weeklyoff, on a weekday (not Saturday or Sunday, since these are peak café days).
• Working ona government/public holiday earns one additional day off (comp-off).

KeyResponsibilities

• Own end-to-end daily operations of the café,merchandise zone, and community space, ensuring smooth, consistent serviceacross all three.
• Drive sales and manage the P&L for the centre -budgets, cost control (COGS, labour, wastage) and monthly financial reportingto leadership.
• Recruit, train, schedule, and performance-manage theon-ground team (senior baristas, junior baristas, housekeeping staff).
• Set and maintain guest-experience standards acrosscafé service, retail merchandising, and community programming, in line withBeforest's brand and storytelling.
• Manage inventory and vendor relationships — stocklevels, ordering, quality checks, and wastage control.
• Maintain luxury-retail-grade visual merchandising andproduct display standards in the merchandise zone; train the team on productknowledge and cross-selling Bewild's range.
• Coordinate events, workshops, and programs hosted inthe community space.
• Ensure compliance with food safety (FSSAI), hygiene,licensing, and health & safety protocols.
• Oversee cash handling, POS reconciliation, anddaily/weekly/monthly operational reporting.
• Handle guest escalations and complaints directly andresolve them on the spot.
• Act as the primary on-ground liaison with Bewild'scentral operations, marketing, and supply chain teams.
• Support other departments and cross-functional teamsas needed.

Requirements

• 6-10 years of total experience, with at least 3-4years in a managerial/supervisory role in restaurant, café, or QSR operations,or in luxury retail store management.
• Demonstrated experience owning a P&L, managinginventory, and leading a team of 6 or more.
• Strong people-management, training, and schedulingskills.
• Comfortable with POS and inventory-management systems.
• Excellent communication skills; proficiency in Englishand Telugu/Hindi preferred (Hyderabad-based role).
• Graduate in any discipline; a degree/diploma inhospitality or hotel management is a plus.
• Genuine interest in food, coffee, andsustainable/regenerative agriculture is a strong plus.
• A genuine commitment to going above and beyond forevery customer.