Experience Centre Manager (Bewild)

Beforest Lifestyle Solutions Pvt.Ltd ||Bewild produce Pvt Ltd ||Regolith Ecological SolutionPvt Ltd; Hyderabad; On-site; INR 357,000 - 424,000; Full time

Benefits offered by this job

Health insurance

Gratuity

Complimentary beverage per shift

Job summary

Bewild, the Experience Centre for Beforest, seeks an experienced Experience Centre Manager to oversee café, merchandise zone, and community space. You will lead daily operations, ensure luxury retail standards, and drive guest experience at a flagship Hyderabad location.

You will own P&L, manage inventory, train and lead 6+ staff, and coordinate events, with a focus on sustainable food and premium guest service. On-site role with weekend operations and a four-day induction.

Qualifications

• 6–10 years total experience, with at least 3–4 years in a managerial/supervisory role in restaurant, café, or luxury retail operations.
• Demonstrated experience owning a P&L, managing inventory, and leading a team of 6 or more.
• Strong people-management, training, and scheduling skills.
• Comfortable with POS and inventory-management systems.
• Excellent communication skills; proficiency in English and Telugu/Hindi preferred (Hyderabad-based role).
• Graduate in any discipline; a degree/diploma in hospitality or hotel management is a plus.

Responsibilities

• Own end-to-end daily operations of the café, merchandise zone, and community space, ensuring smooth, consistent service across all three.
• Drive sales and manage the P&L for the centre - budgets, cost control and monthly financial reporting to leadership.
• Recruit, train, schedule, and performance-manage the on-ground team (senior baristas, junior baristas, housekeeping staff).
• Set and maintain guest-experience standards across café service, retail merchandising, and community programming, in line with Bewild's brand and storytelling.
• Manage inventory and vendor relationships — stock levels, ordering, quality checks, and wastage control.
• Maintain luxury-retail-grade visual merchandising and product display standards in the merchandise zone; train the team on product knowledge and cross-selling Bewild's range.
• Coordinate events, workshops, and programs hosted in the community space.
• Ensure compliance with food safety (FSSAI), hygiene, licensing, and health & safety protocols.
• Oversee cash handling, POS reconciliation, and daily/weekly/monthly operational reporting.
• Handle guest escalations and complaints directly and resolve them on the spot.
• Act as the primary on-ground liaison with Bewild's central operations, marketing, and supply chain teams.
• Support other departments and cross-functional teams as needed.

Skills

P&L ownership

Team leadership

Guest experience

Merchandising

Vendor management

Staff training

POS systems

Communication skills

Hospitality mindset

Education

Hospitality degree/diploma

Tools

POS software

Inventory software

Job description

Beforest Lifestyle Solutions Pvt.Ltd ||Bewild produce Pvt Ltd ||Regolith Ecological SolutionPvt Ltd | Full time

Bewild, an extension of the parent company Beforest,is a sustainable food brand catering to conscientious consumers. We prideourselves on sourcing products from large-scale permaculture farms, ensuring adiverse range of wild and natural produce reminiscent of a forest's bounty. Ourofferings span various categories, including Specialty Coffee, Native RiceVarieties, Pulses, Millets, Spices, Spreads & Condiments, Seasonal veggiesand fruits. With our commitment to diversity, quality, and a loyal consumer base,Bewild is positioned to lead the charge in providing sustainable, healthy foodoptions to the market.

The Beforest Experience Centre brings this philosophyto life as a physical space - a café, a merchandise zone showcasing Bewild'sproduce, and a community area for events and gatherings - as part of theExperience Centre initiative launching in November 2026.

Role Overview

TheExperience Centre Manager owns the day-to-day running of the entire ExperienceCentre - the café, the merchandise zone, and the community space - as a single,unified guest experience. This is a hands-on operational leadership rolecombining the discipline of restaurant/café management with the polish andmerchandising standards of a luxury retail store.

Aboutthe role:

Company: Bewild (Anextension of Beforest)
Location: Jubilee Hills, Hyderabad, Telangana
Employment Type: Full-time | On-site
Experience: 6–10 years
Reporting To: Head of Bewild
Compensation & Benefits:

• Monthly compensation of ₹32,000–₹38,000, with thefinal offer based on experience and capability.
• Health insurance coverage of ₹5 lakh, subject to theapplicable policy terms.
• Gratuity as per applicable statutory provisions.
• One complimentary beverage per shift.
• Note:Meals and accommodation are not provided.
• On-the-job training and a structured four-dayinduction during the first week, covering Bewild and Beforest's culture,systems, operational processes, and product knowledge.

Work Schedule

This is an on-ground, guest-facing role at acafé that operates through the week, including weekends.

• One weeklyoff, on a weekday (not Saturday or Sunday, since these are peak café days).
• Working ona government/public holiday earns one additional day off (comp-off).

KeyResponsibilities

• Own end-to-end daily operations of the café,merchandise zone, and community space, ensuring smooth, consistent serviceacross all three.
• Drive sales and manage the P&L for the centre -budgets, cost control (COGS, labour, wastage) and monthly financial reportingto leadership.
• Recruit, train, schedule, and performance-manage theon-ground team (senior baristas, junior baristas, housekeeping staff).
• Set and maintain guest-experience standards acrosscafé service, retail merchandising, and community programming, in line withBeforest's brand and storytelling.
• Manage inventory and vendor relationships — stocklevels, ordering, quality checks, and wastage control.
• Maintain luxury-retail-grade visual merchandising andproduct display standards in the merchandise zone; train the team on productknowledge and cross-selling Bewild's range.
• Coordinate events, workshops, and programs hosted inthe community space.
• Ensure compliance with food safety (FSSAI), hygiene,licensing, and health & safety protocols.
• Oversee cash handling, POS reconciliation, anddaily/weekly/monthly operational reporting.
• Handle guest escalations and complaints directly andresolve them on the spot.
• Act as the primary on-ground liaison with Bewild'scentral operations, marketing, and supply chain teams.
• Support other departments and cross-functional teamsas needed.

Requirements

• 6-10 years of total experience, with at least 3-4years in a managerial/supervisory role in restaurant, café, or QSR operations,or in luxury retail store management.
• Demonstrated experience owning a P&L, managinginventory, and leading a team of 6 or more.
• Strong people-management, training, and schedulingskills.
• Comfortable with POS and inventory-management systems.
• Excellent communication skills; proficiency in Englishand Telugu/Hindi preferred (Hyderabad-based role).
• Graduate in any discipline; a degree/diploma inhospitality or hotel management is a plus.
• Genuine interest in food, coffee, andsustainable/regenerative agriculture is a strong plus.
• A genuine commitment to going above and beyond forevery customer.