Executive - Warehouse Operations - Contract Logistics

DP World; Bhiwandi; On-site; INR 300,000 - 520,000; Full time

Job summary

DP World in Bhiwandi, Maharashtra is seeking an Operations Manager to oversee all warehouse functions including inward, sorting, picking, outbound, and inventory. The role requires coordinating unloading, manpower planning, safety, and timely customer communications.

The candidate will analyze productivity, manage escalations, and drive cost control to sustain margins while ensuring high service levels for customers.

Qualifications

• Experience in warehouse operations management.
• Ability to plan manpower in line with volume.
• Strong focus on safety and loss prevention.
• Ability to respond to customer queries and reports.
• Experience with handling escalations.
• Knowledge of P&L management and cost control.

Responsibilities

• Oversee inward, sorting, picking, outbound and inventory.
• Unload vehicles on time and acknowledge receipt by mail.
• Plan manpower according to volume fluctuations.
• Manage blue caller manpower.
• Ensure site safety and hygiene.
• Respond to customer queries promptly and provide reports.
• Escalate non-compliance to management.
• Drive productivity improvements and layout-based planning.
• Maintain customer relationships and timely communications.

Skills

Operations management

Manpower planning

Customer service

Safety compliance

P&L management

Leadership

Process improvement

Warehouse operations

Job description

Job Description:

• Operations Management
• Responsible for all warehouse functions of Inward, Sorting, Picking, Outbound and Inventory.
• Need to unload all the vehicles on time and acknowledge on mail for vehicle receiving.
• Need to plan required manpower in line with volume fluctuations.
• Blue caller manpower handling.
• Responsible for loss control of site.
• Need to analyze ops miss report and productivity.
• Need to ensure good hygiene of warehouse .
• Timely reply of customer queries.
• Not to compromise on safety of employees and premises.
• Timely escalations to Management on non-compliance.
• Timely revert on mail for any short/ excess shipments received.
• Plan for Improve productivity of the site.
• Layout wise manpower planning.
• oRegional P & L management
• Ensure zero debits from customer.
• Avoid productivity loss in Ops to sustain margins.
• Ensure P & L in line within budget
• Customer relationship Management
• Support in customer based on timely need.
• Resolving customer queries and sending reports timely.
• Customer escalation handling, proactively take actions to reduce complaints along with Warehouse Manager