Executive-Technical Support| Technical Support

AvenuesAI Limited; Pune District; On-site; INR 260,000 - 420,000; Full time

Job summary

AvenuesAI Limited in Pune is seeking a Technical Support Executive for CCAvenue. You will provide technical support to clients via email, phone, tickets and onsite, troubleshoot issues, and assist with integrations.

Join a 24x7 support team, work in rotating shifts, document and escalate issues, and stay updated with the latest technology.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Strong written and verbal communication skills.
• Ability to explain technical information to non-technical individuals.
• Ability to multitask and prioritize tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, tickets, email, and live chat.
• Work in Rotational Shifts to manage a 24X7 support facility.
• Troubleshoot technical issues.
• Assist with integration.
• Resolve Merchant complaints in a timely and professional manner.
• Document ,escalate, coordinate to resolve issues reported.
• Stay current with the latest technology implementation and study trends, upgrade knowledge.
• Monitor the health, using in house developed tool coupled with log study and human intelligence.

Skills

Communication

Troubleshooting

Client support

Multitasking

Education

Bachelor's degree in Computer Science or related field

Job description

Executive-Technical Support| Technical Support

Pune

Full-Time

Job Description

We are seeking a highly motivated and technically skilled individual to join our team as a Technical Support Executive for our CCAvenue. In this role, you will be responsible for providing technical support to our clients through various channels, including email, phone, Tickets and onsite. You will assist clients with technical issues related to CCAvenue, such as trouble shooting errors while integrating , transactional queries, system functionality and training.

Responsibilities:

Respond to customer inquiries via phone, tickets, email, and live chat

Work in Rotational Shifts to manage a 24X7 support facility.

Troubleshoot technical issues.

Assist with integration.

Resolve Merchant complaints in a timely and professional manner.

Document ,escalate, coordinate to resolve issues reported.

Stay current with the latest technology implementation and study trends, upgrade knowledge.

Monitor the health, using in house developed tool coupled with log study and human intelligence.

Requirements:

Bachelor's degree in Computer Science or related field

Strong written and verbal communication skills

Ability to explain technical information to non-technical individuals

Ability to multitask and prioritize tasks in a fast-paced environment

This profile is Work from office

AvenuesAI Limited offers a competitive salary, benefits, and opportunities for growth and development.

Disclaimer : This job description is intended to provide a general overview of the responsibilities and requirements of the position. The actual duties and qualifications may vary based on the specific needs of the company.