Executive/ Sr Executive / AM - Inbound Tour Operations

Gets Holidays; New Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

Gets Holidays, Delhi, is seeking a travel consultant to coordinate all aspects of client itineraries, including hotel bookings, transport arrangements and guide services.

You will liaise with vendors and internal teams, provide costings and information on regulations, and ensure timely responses and smooth operation of each tour, with 24-hour on-call support.

The role requires graduates from travel and tourism institutes, strong communication, and a knack for selling and customer service.

Qualifications

• Graduate or Post Graduate from a recognized travel and tourism institute.
• Knowledge of famous Indian destinations.
• Excellent communication, convincing and selling skills.
• Confident, outspoken and good team player.

Responsibilities

• Understand clients' requirements and book or negotiate rates with hotels, guides, and transport.
• Provide information on customs regulations, travel itineraries, fares, group discounts and billing to clients.
• Reconfirm bookings with vendors and arrange payments for services.
• Ensure timely correspondence with vendors and clients via mail or call.
• Liaise with in-house sales to ensure smooth tour operations.
• Provide 24-hour on-call support to clients and vendors.
• Arrange for tour guides, translators, charters, and handling of special requests.
• Enter details of confirmed/closed files in Travel Mint (itinerary, costing, vouchers, invoices).
• Prepare welcome kits with itinerary, costing, vouchers and handover to airport representatives.
• Follow up with running clients for timely resolution of queries or concerns.

Skills

Communication skills

Selling skills

Team player

Knowledge of Indian destinations

Education

Graduate / Post Graduate from a recognized travel and tourism institute

Job description

• Understand clients requirement and book/negotiate rates with hotels, guide and transport
• Provide information on customs regulations, travel itineraries, fares, group discounts and billing to client
• Reconfirm booking with requisite vendors and make arrangements for payment of services
• Ensure timely correspondence for queries received from the vendors & clients via mail / call
• Liaise with in-house sales team to ensure that the tour is being operated smoothly
• Provided 24-hour on-call response/ services to clients and vendors
• Arrange for tour guides, translators, charters, and handling of special requests
• Enter details of confirmed/ closed file in Travel Mint (such as tour itinerary, costing, services vouchers and invoices)
• Put together entire tour related documents such as itinerary, costing, hotel vouchers, transport details etc in welcome kit and handover the same to Airport representative to be ultimately given to client
• Ensure consistent follow up with running clients for timely and effective resolution of client complaints/ concerns, if any

Required Skill Set:

• Graduate / Post Graduate from a recognized travel and tourism institute
• Knowledge of famous INDIAN destinations
• Excellent communication, convincing and selling skills
• Confident, Outspoken and good team player

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.