Executive - Site Operations

Bottle Lab Technologies; Raipur; In loco; INR 350.000 - 550.000; Tempo pieno

Descrizione del lavoro

SmartQ is seeking an Executive - Site Operation in Raipur to oversee daily food court operations, coordinate with vendors and on-ground teams, and ensure smooth service delivery in a fast-paced tech-enabled environment.

You will promote the SmartQ Ordering App, train users, monitor hygiene and SOPs, handle feedback, and drive operational excellence with strong English and local-language communication.

Competenze

• Minimum 1+ year of relevant experience.
• Graduate or Diploma in Hotel Management required.
• Strong communication in English and local language.
• Basic computer skills; willing to learn and show integrity.

Mansioni

• Oversee daily food court operations and ensure smooth service in a fast-paced environment.
• Coordinate with vendors and on-ground teams; resolve operational challenges promptly.
• Promote the SmartQ digital platform and guide users to install and use the App.
• Monitor hygiene, conduct governance checks, and ensure SOP compliance across counters.

Conoscenze

English & local language

Team player

Honesty & integrity

Eager to learn

Good communication

Formazione

Graduate/Diploma in Hotel Management

Descrizione del lavoro

Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors If yes, this role is for you.

As a Executive - Site Operation at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and resolve operational challenges efficiently. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.

• Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers.
• Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets.
• Coordinate daily with food partners to update menu items and work with the technology team to ensure these changes are reflected on the App, including timely push notifications and banner updates.
• Conduct Cafe hygiene checks, perform hourly governance reviews, address issues promptly, and report any incidents, accidents, or near misses to the reporting manager.
• Maintain a positive work environment and ensure timely, high-quality service delivery. Regularly collect feedback from employees and clients at cafeterias.
• Ensure compliance with company and statutory requirements for displays, counters, and service areas. Monitor cafeteria counters to ensure adherence to established Standard Operating Procedures (SOPs).
• Inspect work areas during and after operations to ensure proper waste disposal. Maintain Health, Safety, and Environment (HSE) records and temperature logs, and report any deviations.
• Ensure all equipment is used according to Equipment Safety Work Procedures (ESWP) and report equipment downtime to the appropriate departments.

Qualifications:

• A minimum of 1+ year of relevant experience is required.
• Graduate/Diploma in Hotel Management discipline.
• Passionate about delivering high-quality service to both clients and employees, with strong communication skills in English and the local language, and a consistently positive attitude.
• Basic computer skills, eager to learn, and demonstrates honesty and integrity.
• A collaborative team player with the ability to guide and manage food partner staff, showing self-motivation and initiative.
• Flexible and willing to take on any tasks to support team efforts.