Manager - Site Operations

SmartQ; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

SmartQ is seeking a Manager - Site Operations to oversee daily food court operations, coordinate with vendors and ground teams, and drive operational excellence in a fast-paced food-tech environment.

The role emphasizes managing client relationships, maintaining service quality, and ensuring hygiene and safety standards across client sites. Prior hospitality leadership and strong communication are essential.

Qualifications

• Graduate or Diploma in Hotel Management with hospitality background.
• 4+ years of experience in the food industry.
• Strong work ethic, integrity and personal accountability.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Knowledge of food, technology and people management.

Responsibilities

• Promote positive work culture and ensure timely service delivery.
• Manage day-to-day site operations and vendor coordination.
• Resolve operational issues and report incidents promptly.
• Drive cost-optimization and wastage reduction.
• Ensure compliance with hygiene and safety standards.
• Collaborate across teams and maintain professional appearance.
• Lead and develop on-site teams for multiple clients.
• Manage vendor rotations and plan operations.

Skills

Communication skills

Interpersonal skills

Self-motivation

Team leadership

Education

Graduate/Diploma in Hotel Management

Job description

SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:

Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.

To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewA…

Are you excited to join our team as Manager - Site Operations?

Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors? If yes, this role is for you.

As a Manager - Site Operations at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and efficiently resolve operational challenges. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.

Roles and responsibilities:

• Promote a positive work culture and ensure punctual delivery of high-quality service.
• Resolve issues and promptly report incidents, accidents, and near misses to the reporting manager.
• Prioritize client retention and exhibit a passionate commitment to delivering quality service to both clients and employees.
• Conduct food wastage analysis and implement cost-optimization initiatives.
• Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a family-oriented culture.
• Possess excellent communication skills to engage with a diverse range of people, both within your work area and among various stakeholders.
• Adhere to legislation and follow all rules and regulations outlined in the client handbook, ensuring service deliverables, hygiene, health, and safety standards are met.
• Embrace a team-player mentality with a can-do attitude. Take pride in personal appearance and hygiene standards.
• Display self-motivation, responsibly using personal initiative. Maintain a positive attitude under pressure, demonstrating resilience and adaptability.
• Manage vendor rotations and plan the operations for the assigned clients.

Qualifications:

• Graduate/Diploma in Hotel Management discipline.
• Proven 4+ years' experience in food industry.
• Strong work ethic, integrity and personal accountability to be a self-starter and make independent decisions.
• Flexible and willing to take on any tasks to support team efforts.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Sound knowledge and experience of working with food, technology and people management
• Result-oriented and accountability
• Proven experience in managing successful teams in a similar environment
• Excellent financial and application acumen
• Self-motivated, agile and ability to adapt to a changing environment

Message from CEO:

We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place.