Sr Executive - Site Operation

Bottle Lab Technologies; Gurugram District; In loco; INR 450.000 - 650.000; Tempo pieno

Descrizione del lavoro

SmartQ is hiring a Site Executive to oversee day-to-day food court operations, ensuring smooth service delivery and strong vendor relationships. You will coordinate with on-ground teams, promote the SmartQ app, and resolve issues promptly to maintain operational excellence in a fast-paced tech-enabled food environment.

The role requires 3+ years in hospitality/ops, a Hotel Management qualification, and excellent communication in English and local language.

Competenze

• 3+ years of relevant experience in hospitality/operations.
• Graduate or Diploma in Hotel Management with a focus on service delivery.
• Strong communication skills in English and local language; positive attitude.

Mansioni

• Oversee daily food court operations and ensure smooth service delivery.
• Coordinate with vendors and on-ground teams to resolve operational challenges.
• Promote the SmartQ app and assist users in placing orders and payments.
• Conduct cafe hygiene checks and governance reviews; report incidents to manager.
• Collect feedback from employees and clients to maintain service quality.
• Ensure SOPs are followed across displays, counters, and service areas.
• Maintain HSE records and temperature logs; report deviations.
• Direct food partner staff and support team motivation and initiative.

Conoscenze

Client relationship management

Vendor management

Operations management

Communication

Formazione

Graduate/Diploma in Hotel Management

Descrizione del lavoro

Do you enjoy managing day-to-day operations and building strong relationships with clients and vendors If yes, this role is for you.

As a Site Executive at SmartQ, you will oversee daily food court operations, ensure smooth service delivery, coordinate with vendors and on-ground teams, and resolve operational challenges efficiently. This role is ideal for someone who thrives in a fast-paced environment and is passionate about operational excellence in food and technology space.

• Promote the use of the SmartQ digital platform by explaining the benefits and convenience of the SmartQ Ordering App, including available offers.
• Encourage users to download and use the App by providing guidance and training. Assist individuals without the App in placing orders and making payments through digital wallets.
• Coordinate daily with food partners to update menu items and work with the technology team to ensure these changes are reflected on the App, including timely push notifications and banner updates.
• Conduct Cafe hygiene checks, perform hourly governance reviews, address issues promptly, and report any incidents, accidents, or near misses to the reporting manager.
• Maintain a positive work environment and ensure timely, high-quality service delivery. Regularly collect feedback from employees and clients at cafeterias.
• Ensure compliance with company and statutory requirements for displays, counters, and service areas. Monitor cafeteria counters to ensure adherence to established Standard Operating Procedures (SOPs).
• Inspect work areas during and after operations to ensure proper waste disposal. Maintain Health, Safety, and Environment (HSE) records and temperature logs, and report any deviations.
• Ensure all equipment is used according to Equipment Safety Work Procedures (ESWP) and report equipment downtime to the appropriate departments.

Qualifications

• A minimum of 3+ year of relevant experience is required.
• Graduate/Diploma in Hotel Management discipline.
• Passionate about delivering high-quality service to both clients and employees, with strong communication skills in English and the local language, and a consistently positive attitude.
• Basic computer skills, eager to learn, and demonstrates honesty and integrity.
• A collaborative team player with the ability to guide and manage food partner staff, showing self-motivation and initiative.
• Flexible and willing to take on any tasks to support team efforts.