Executive / Senior Executive – Low-Cost Carrier (LCC) Operations

AIRIQ B2B ONLINE; Gurugram District; On-site; INR 350,000 - 480,000; Full time

Job summary

AIRIQ B2B ONLINE in Gurgaon is seeking an Executive / Senior Executive - LCC Operations to manage end-to-end ticketing for Low-Cost Carriers, including issuance, reissuance, cancellations, and ancillary services.

The role requires strong customer service, familiarity with B2B portals and airline systems, and the ability to work in a dynamic travel environment with weekends/holidays rotating shifts.

Qualifications

• Experience in airline ticketing, including LCC operations.
• Familiarity with B2B travel portals and airline booking systems.
• Graduate or diploma in travel/tourism is preferred.

Responsibilities

• Handle end-to-end LCC booking operations: ticketing, reissuance, cancellations, and amendments.
• Process fare recalculations and refunds per airline policies.
• Coordinate with internal teams to resolve operational issues and service customers.

Skills

B2B travel portals

LCC booking processes

Ticketing operations

Customer service

Communication skills

Attention to detail

Education

Graduate in any discipline

Diploma or Degree in Travel & Tourism

Job description

Job Description - Executive / Senior Executive - LCC Operations

Job Title - Executive / Senior Executive - LCC Operations

Department - LCC (Low-Cost Carrier)

Job Summary

We are looking for experienced and motivated Executive / Senior Executive - LCC Operations to join our LCC team in Gurgaon. The ideal candidate should have hands-on experience in managing end-to-end ticketing operations for Low-Cost Carriers (LCCs), including ticket issuance, reissuance, cancellations, modifications, and ancillary services. The candidate should possess strong customer service skills and be capable of working efficiently in a fast-paced travel environment.

Key Responsibilities

• Handle end-to-end LCC booking operations, including ticket issuance, reissuance, cancellations, modifications, and ancillary services.
• Process fare recalculations, refunds (where applicable), and booking amendments as per airline policies.
• Manage ancillary services such as seat selection, baggage, meals, special service requests (SSR), and other value-added services.
• Work efficiently on B2B travel portals and airline websites for booking and servicing requests.
• Ensure compliance with airline fare rules, policies, and standard operating procedures.
• Provide prompt and professional support to customers for booking-related queries and requests.
• Coordinate with internal departments and airline support teams to resolve operational issues.
• Maintain high levels of accuracy, productivity, and service quality while meeting defined turnaround times.
• Keep updated with airline policies, fare rules, and operational changes.

Experience

• 1-3 years of experience in airline ticketing, preferably handling Low-Cost Carriers (LCCs).
• Experience with domestic and international LCC operations will be an added advantage.

Technical Skills

• Experience working on B2B travel portals and airline booking systems.
• Good understanding of LCC booking processes, fare rules, ticket modifications, cancellations, refunds, and ancillary services.
• Familiarity with airline portals and travel industry operations.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Team player with a positive attitude and willingness to learn.
• Ability to work flexible rotational shifts, including weekends and holidays, based on business requirements.

Educational Qualification

• Graduate in any discipline.
• Diploma or Degree in Travel & Tourism will be an added advantage.