Airline Insurance Executive

Radical Minds; Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

Radical Minds in Gurugram seeks a Customer Service Executive for Airline operations and travel insurance support. You will handle bookings via GDS, manage PNRs, process ticketing changes and query resolutions while upholding service standards.

The role also covers providing travel insurance information, issuing policies, handling claims and refunds, and delivering consistent service across voice, email, or chat to ensure customer satisfaction.

Qualifications

• Experience with airline/GDS booking and ticketing processes.
• Knowledge of fare rules and PNR management.
• Understanding of travel insurance products and processes.

Responsibilities

• Operate GDS to manage bookings and PNRs.
• Process ticketing activities including cancellations and reissues.
• Provide information on travel insurance products and assist with issuance, claims, refunds.
• Deliver service across voice, email, or chat with high standards.

Skills

GDS systems

Ticketing & PNR

Insurance products

English communication

Analytical thinking

Multitasking

Education

Bachelor's degree

Job description

Job Description: Customer Service Executive Airline & Travel Insurance

Department: Airline Customer Service & Travel Insurance Support

Locaon: Gurugram

Employment Type: Full-Time

Work Schedule: 6-day work week with rotaonal week-os (as per process requirements) 24/7 rotaonal shi¢s, including nights, weekends, and public holidays

Posi¢on Overview

The Customer Service Execu¢ve will be responsible for delivering high-quality support across airline opera¢ons and travel insurance services. This role requires strong knowledge of airline systems, the ability to manage customer interac¢ons eciently, and a commitment to providing excep¢ional service standards.

Key Responsibili¢es

1. Airline Customer Service

• Operate Global Distribu¢on Systems (GDS) such as Amadeus, Sabre, or Galileo to manage bookings
• Retrieve, update, and manage Passenger Name Records (PNRs)
• Process ¢cke¢ng ac¢vi¢es including cancella¢ons, reissuances, and date changes in accordance with fare rules
• Resolve customer queries related to ight bookings, schedules, and disrup¢ons

2. Travel Insurance Support

• Provide accurate informa¢on on travel insurance products, including coverage, benets, and exclusions
• Assist customers with policy issuance, claims procedures, refunds, and emergency assistance
• Address and resolve insurance-related inquiries in a ¢mely and professional manner

3. Customer Experience & Service Delivery

• Deliver consistent, high-quality service across all customer touchpoints (voice, email, or chat)
• Handle customer concerns and escala¢ons with professionalism and empathy
• Maintain service quality standards and adhere to dened processes and SLAs
• Ensure accurate documenta¢on and ¢mely resolu¢on of customer interac¢ons

Required Skills & Competencies

• Mandatory hands-on experience with airline/GDS systems (Amadeus, Sabre, or Galileo)
• Strong understanding of airline ¢cke¢ng, fare rules, and PNR management
• Working knowledge of travel insurance products and processes
• Excellent verbal and wri¢en communica¢on skills in English
• Strong analy¢cal and problem-solving abili¢es with a¢en¢on to detail
• Ability to manage mul¢ple tasks in a fast-paced, customer-centric environment

Job Description: Customer Service Executive Airline & Travel Insurance

Ability to manage mul¢ple tasks in a fast-paced, customer-centric environment

Experience Requirements

Minimum 1 year of relevant experience in customer service, preferably within airline, travel, or insurance domains

Educa¢onal Qualica¢ons

Bachelors degree or equivalent qualica¢on in any discipline (preferred)

Addi¢onal Requirements

• Flexibility to work in a 24/7 rota¢onal shi¢ environment
• Willingness to work on weekends and public holidays as per business needs
• Ability to adapt to dynamic opera¢onal requirements