Associate - Administration

IndiGo; Gurugram District; On-site; INR 300,000 - 450,000; Part time

Job summary

IndiGo is seeking an Associate - Administration (Ticketing) to support travel operations from Gurgaon. The role requires handling end-to-end travel bookings, coordinating with airlines and agencies, and maintaining MIS data. You will work in a fast-paced environment with rotational shifts and a third-party payroll arrangement.

The ideal candidate has 1–2 years in travel operations, strong Excel skills, and solid communication abilities to manage multiple requests efficiently.

Qualifications

• Graduate in any discipline.
• 1–2 years in Administration, Travel Desk, Ticketing, or Travel Operations.
• Experience booking domestic and international travel.
• Experience with corporate travel management or airlines.
• Proficient in MS Excel and reporting.
• Strong communication and stakeholder management.
• Able to work in rotational shifts.
• Willing to work on third-party payroll.

Responsibilities

• End-to-end travel ticket bookings (domestic & international).
• Handle bulk ticket booking requirements with accuracy.
• Coordinate with airlines, travel agencies, vendors, and internal stakeholders.
• Process ticket modifications, cancellations, refunds, and queries.
• Maintain travel records, reports, and MIS data.
• Ensure timely resolution of travel-related concerns with high service levels.
• Support administrative activities related to travel operations.
• Adhere to organizational travel policies and procedures.
• Collaborate across teams to meet travel needs.

Skills

Travel coordination

Stakeholder management

Communication

Multi-tasking

Customer service

Education

Graduate in any discipline

Tools

MS Excel

Job description

Associate - Administration (Ticketing)

Location: Gurgaon

Employment Type: Third-Party Payroll (1 Year Contract)

Shift: Rotational Shifts

Job Description

We are seeking a proactive and detail-oriented Associate - Administration (Ticketing) to support our travel operations function. The ideal candidate will have hands-on experience in corporate travel management, ticketing, and administration, with the ability to manage high-volume travel requests efficiently.

The role involves end-to-end travel coordination, bulk ticket bookings, stakeholder management, and ensuring seamless travel arrangements for employees and business associates.

Role & responsibilities

• Manage end-to-end domestic and international travel ticket bookings.
• Handle bulk ticket booking requirements with accuracy and efficiency.
• Coordinate with airlines, travel agencies, vendors, and internal stakeholders for travel arrangements.
• Process ticket modifications, cancellations, refunds, and travel-related queries.
• Maintain travel records, reports, and MIS data.
• Ensure timely resolution of travel-related concerns while delivering a high level of customer service.
• Support administrative activities related to travel operations.
• Adhere to organizational travel policies and procedures.
• Work collaboratively across teams to meet business travel requirements.

Eligibility Criteria

• Graduate in any discipline.
• 1 to 2 years of experience in Administration, Travel Desk, Ticketing, or Travel Operations.
• Experience in handling domestic and international travel bookings.
• Prior experience with corporate travel management, airlines, travel agencies, or travel desk operations will be preferred.
• Proficiency in MS Excel and reporting.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced environment and manage multiple requests simultaneously.
• Flexible to work in rotational shifts.
• Willingness to work on a third-party payroll arrangement.

What We're Looking For

• Strong coordination and organizational abilities.
• Excellent attention to detail and accuracy.
• Customer-centric mindset with a solution-oriented approach.
• Ability to prioritize tasks and work effectively under pressure.