Executive / Senior Executive: CRM

House of Hiranandani; Mumbai; On-site; INR 300,000 - 550,000; Full time

Job summary

House of Hiranandani in Mumbai is seeking an Executive / Senior Executive CRM to handle backend CRM documentation and support workflows in an office-based role at Hiranandani Maitri Park, Chembur.

The position requires strong MS Office skills, clear communication and the ability to organize records and meet deadlines; freshers to 3 years experience in real estate or related fields are welcome.

Qualifications

• Freshers or candidates with 2–3 years of relevant experience.
• Real estate industry experience is preferred but not mandatory.
• Excellent communication and presentation skills.
• Proficiency in MS Office, particularly Excel, Powerpoint and Word.
• Strong attention to detail and organisational skills.
• Ability to manage documentation accurately and meet timelines.

Responsibilities

• Manage backend documentation and maintain accurate customer records and CRM data.
• Verify, organise and maintain documents to ensure completeness and accuracy.
• Coordinate with internal teams for documentation, data updates and follow-ups.
• Prepare and maintain reports, trackers and records using MS Office.
• Ensure timely processing of documentation and adherence to internal procedures.

Skills

Communication

Presentation

Documentation management

Tools

MS Office

Excel

PowerPoint

Word

Job description

Job Description

Position: Executive / Senior Executive CRM
Location: Hiranandani Maitri Park, Chembur, Mumbai
Experience: Freshers to 3 years

Reporting to: Vice President (CRM Head)

Key Purpose

To manage backend CRM documentation, maintain accurate records and ensure timely processing of customer-related documentation and administrative activities.

Job Summary

This role will be responsible for backend documentation and CRM support, ensuring accuracy, completeness and timely maintenance of records. The position requires strong communication and presentation skills, proficiency in MS Office and the ability to manage documentation in an office-based environment.

Key Responsibilities

1. Manage backend documentation and maintain accurate customer records and CRM data.
2. Verify, organise and maintain documents to ensure completeness and accuracy.
3. Coordinate with internal teams for documentation, data updates and follow-ups.
4. Prepare and maintain reports, trackers and records using MS Office.
5. Ensure timely processing of documentation and adherence to internal procedures.

Desired Candidate Profile

• Freshers or candidates with 2–3 years of relevant experience.
• Real estate industry experience is preferred but not mandatory.
• Excellent communication and presentation skills.
• Proficiency in MS Office, particularly Excel, Powerpoint and Word.
• Strong attention to detail and organisational skills.
• Ability to manage documentation accurately and meet timelines.

Working Days

Saturday and Sunday will be working days, with 2 weekly offs on weekdays.

Work Mode: Office-based