Executive - Operations (A&A)

National Skill Development Corporation; Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

National Skill Development Corporation (NSDC) is seeking an Executive-Operations to manage onboarding of Training Partners and Training Centres under government programs. The role ensures compliance, maintains accurate program data, and handles stakeholder queries with operational support.

The candidate will analyze large datasets, develop Power BI/Tableau dashboards, and generate insights for management. Strong Excel, MS Teams, and communication skills are essential to drive efficiency and

Qualifications

• MS Teams and Office 365 proficiency.
• Advanced knowledge of Microsoft Excel (Pivot Tables, Power Query, Advanced Formulas).
• Basic understanding of statistics and data modeling.
• Excellent communication and presentation skills.
• Ability to workwith large data sets and maintain data accuracy.
• Report preparation and documentation.
• Attention to detail and data accuracy.

Responsibilities

• Oversee onboarding process for Training Partners and Training Centers.
• Ensure documentation and compliance standards are fulfilled.
• Conduct orientation sessions for new partners.
• Address and resolve inquiries from TPs and TCs promptly.
• Suggest improvements to onboarding processes.
• Develop strategies to boost engagement and satisfaction among TPs/TCs.

Skills

Communication

Data analysis

Data modeling

Attention to detail

Presentation

Tools

Power BI

Tableau

Excel

MS Teams

Office 365

Job description

At the National Skill Development Corporation (NSDC), we are dedicated to empowering India's youth through comprehensive skill development. Established on July 31, 2008, as a not-for-profit public limited company under section 25 of the Companies Act, 1956 (now corresponding to section 8 of the Companies Act, 2013), we operate as a unique Public Private Partnership (PPP) model under the Ministry of Skill Development & Entrepreneurship (MSDE). Our collaborative structure, with 49% of the share capital held by the government and 51% by the private sector, enables us to be the principal architects of India's skill ecosystem.

We actively support enterprises, start-ups, and organizations by providing funding support, concessional loans, and other innovative financial products. Our mission is to enhance, support, and coordinate private sector initiatives in vocational training, ensuring that financial barriers do not hinder skill development. As the strategic implementation and knowledge partner of the Skill India Mission, we focus on creating efficient training initiatives that open up a world of opportunities in futuristic skills for the potential workforce.

Through strategic partnerships and innovative models, we aim to build a robust skill ecosystem that not only meets current industry demands but also anticipates future trends, empowering India's youth to contribute significantly to the nation’s growth and development.

Job Description

Executive- Operations will be responsible for facilitating theonboarding of Training Partners and Training Centre under the governmentprogram, ensuring compliance with prescribed guidelines, maintaining accurateprogram data, addressing stakeholder queries, and providing operationalsupport.

KeyResponsibilities

• Overseethe onboarding process, for Training Partners and Training Centers.
• Ensurethat all required documentation and compliance standards are fulfilled.
• Conductorientation sessions for new partners.
• Addressand resolve concerns and inquiries raised by TPs and TCs promptly andefficiently.
• Offersuggestions and feedback to enhance the onboarding process, for TPs/TCs.
• Contributeto creating strategies that boost engagement and satisfaction among TPs/TCs.

Data Management

• Analyzelarge datasets to identify trends, patterns, and business opportunities.
• Developadvanced dashboards and visualizations using Power BI/Tableau.
• Generatebusiness insights and recommendations for management.
• Applystatistical and analytical techniques to support decision-making.
• Forecasttrends, performance, and operational outcomes.
• Designand maintain KPI dashboards.
• Reviewand validate reports prepared by Executives.
• Ensureconsistency, quality, and accuracy of analytical outputs.
• Recommendimprovements in reporting frameworks and processes.

StakeholderManagement

• Engagewith business units to understand analytical and reporting requirements.
• Act as the point of contact for any TP/TCrelated issues.
• Manage escalations related to reporting,data quality, and process gaps.
• Present dashboards, insights, and progressupdates during MS Teams meetings.
• Review critical follow-up cases andescalations.
• Conduct review calls from stakeholders forunresolved issues.
• Monitor closure of high-priority actionitems.
• Ensureaccountability and timely resolution of pending matters.

Requirements

Required Skills

• MSTeams and Office 365 proficiency.
• Advance Knowledgeof Microsoft Excel (Pivot Tables, Power Query, Advanced Formulas).
• Basicunderstanding of statistics and data modeling.
• Excellentcommunication and presentation skills.
• Ability to workwith large data sets and maintain data accuracy.
• Reportpreparation and documentation.
• Attentionto detail and data accuracy.

Experience

• 2 to 5 years ofrelevant experience in operations, stakeholder management, onboarding, programcoordination, customer support, or related functions. Experience in governmentprojects, skilling initiatives, education, or training ecosystem programs willbe preferred.