EXECUTIVE N - APPLICATION TECHNOLOGIST

Asian Paints Limited; Kamrup Metropolitan; On-site; INR 300,000 - 500,000; Full time

Job summary

Asian Paints Limited is seeking frontline technical personnel to support waterproofing product sales in defined geography by delivering product trainings and briefings to all stakeholders.

You will help ensure quality during application, handle complaints, and assist the sales teams to meet overall business objectives while training applicators and contractors on proper usage.

Qualifications

• Bachelors/Masters in Chemistry or Diploma/BTech in Civil Engineering are required.
• Minimum 50% marks throughout education with no backlogs.
• 1–3 years of experience for B.Sc. Chemistry or Diploma in Civil Engineering.

Responsibilities

• Assist frontline sales in Retail by creating awareness of waterproofing product features and selling points.
• Handle customer complaints and warranty queries related to the assigned product range; train front-line staff.
• Identify and train applicators including masons and civil contractors on practical waterproofing applications.
• Maintain training records in the portal and measure impact via lead conversions.
• Brief sales teams in Retail, Projects and Services on product range and technical specs.

Skills

Training delivery

Customer service

Contractor management

Sales support

On-site support

Education

B.Sc./M.S.C in Chemistry

Diploma in Civil Engineering

B.Tech Civil

Job description

The position is that of frontline technical personnel who would primarily be responsible for supporting the sale of waterproofing products in defined geography by providing products trainings and briefings for all stakeholders, ensuring quality during application process and handling complaints thereby, assisting in achieving overall business objectives.

Job Responsibility Areas

Business objective:-

• Provide assistance to frontline sales workforce in Retail by means of creating awareness on water proofing product features and selling points.
• Assist sales team in handling customer complaints, product warranty queries related to assigned range of Products Product Training.
• Identify and train painting applicators as well as non-painting applicators like Masons, Civil Contractors etc. on practical application of waterproofing products at regular intervals.
• Maintain and update training records of trained applicators in the portal and measure the impact of the training through lead conversions.
• Brief frontend sales team in Retail, Projects and Services on the range of waterproofing products and its technical specifications Contractor Management.
• Identify set of key waterproofing contractors of the Region and prepare a plan to engage the contractors by means product trainings and activations.
• Provide support on-site support to top waterproofing contractors to build their confidence on products usage on their sites.
• Adherence to product training plan for stakeholders.
• Product Technical assistance as per scope for sales support.
• Resolution of complaints as per defined timelines.

Qualifications

• B.Sc./ M.S.C Degree in Chemistry or Diploma in Civil Engineering or B.tech Civil.
• Minimum of 50% throughout education without any backlogs
• 1-3 years of experience in case of B.Sc. Chemistry / Diploma in Civil Engineering