Executive - International Sales & Export Operations

Siddham Consultancy; New Delhi; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Siddham Consultancy is seeking a candidate with 1-4 years of international pharma sales/export experience to drive customer acquisition and export operations. You will manage CRM, coordinate quotations, orders, shipments and related export documentation under the International Business Head.

The role requires strong English communication, familiarity with distributors/importers, and proficiency in Excel/CRM tooling. Based in Delhi, India with active international outreach.

Qualifications

• 1-4 years international pharma sales/export experience.
• Understanding of distributors/importers.
• Good written and spoken English.
• Excel/CRM proficiency.

Responsibilities

• Execute international customer acquisition and export operations under the direction of the International Business Head.
• Research and maintain databases of distributors, importers, wholesalers and other contacts.
• Manage CRM and track pipeline including leads, meetings, quotations, orders and shipments.
• Handle enquiries: understand requirements, coordinate pricing, prepare quotations and follow up.
• Coordinate export documentation, logistics, payments and order execution.

Skills

International pharma sales

Export operations

CRM proficiency

English proficiency

Tools

Excel

CRM

Job description

Reporting To - International Business Head

Experience - 1-4 years, preferably pharmaceutical export/international sales

Job Purpose

To execute BBL's international customer acquisition and export operations under the direction of the International Business head, covering customer research, CRM management, outreach, enquiry handling, quotation coordination, order processing, export documentation and shipment coordination. The employee will convert the business strategy into daily execution and measurable pipeline activity.

Key Responsibilities

1. Customer Database Development

• Research and maintain databases of:
• Pharmaceutical distributors
• Importers
• Wholesalers
• Marketing companies
• Tender companies where relevant
• Country
• Contact person
• Designation
• Email
• Telephone
• Website
• Product interest
• Regulatory status
• Communication history

2. Customer Outreach

Execute approved BBL country/product campaigns through:

• Email
• Telephone
• LinkedIn
• Industry databases
• Distributor websites
• Exhibitions
• Referrals
• Other approved channels

Important:

The employee does not independently decide which countries/products BBL enters.

That strategy comes from the International Business Lead/Management.

The employee executes the approved plan.

3. CRM Management

Maintain the complete pipeline:

Lead Contacted Response Qualified Meeting Product Interest Documents Sample Registration Quotation Negotiation PO Shipment Payment Repeat Order

Every meaningful interaction must be recorded.

4. Enquiry Handling

For each enquiry:

• Understand requirements
• Identify product
• Check availability
• Coordinate supplier information
• Check regulatory feasibility with RA
• Obtain costing
• Prepare quotation
• Obtain internal approval
• Send quotation
• Follow up
• Update CRM

5. Export Order Execution

Coordinate:

Customer PO Order review Supplier/manufacturer Artwork Production QA documentation Packing Logistics Shipment Customer documents Delivery Payment

6. Export Documentation Coordination

Coordinate preparation/checking of applicable:

• Proforma Invoice
• Commercial Invoice
• Packing List
• Certificate of Origin
• COA
• Shipping documents
• AWB / BL
• Customer-specific documents
• Manufacturer documents
• Other export documents

The employee should understand who prepares, who verifies and who approves each document.

7. Logistics Coordination

Coordinate with:

• Manufacturer
• Freight forwarder
• CHA/customs broker where applicable
• Courier
• Customer
• Finance
• Internal team

Track:

• production completion
• dispatch
• pickup
• shipment
• documentation
• customs/export milestones
• delivery
• proof of delivery

8. Payment Follow-Up

Coordinate with finance/customer regarding:

• advance payment
• outstanding payment
• payment confirmation
• shipment release where applicable
• overdue receivables

9. QMS Compliance

Follow BBL's approved procedures for:

• Customer qualification
• Enquiry management
• Quotation
• Order review
• Document control
• Shipment
• Complaints
• Returns
• Recall support
• Record retention

WHO's GDP framework specifically identifies documentation, dispatch, transportation, complaints, recalls, returns and contract activities as controlled distribution activities.

KPIs

Monthly starting targets

Subject to calibration with time

Activity

• 100+ researched prospects/week
• 50+ qualified prospects/week
• 40-60 meaningful outreach actions/week
• 8-12 qualified meetings/month

Pipeline

• Qualified enquiries
• Quotations
• Samples
• Registration opportunities
• Negotiations
• PO conversion
• Repeat orders

Operations

• 100% CRM update
• Quotation turnaround 48 hours where information is available
• Zero avoidable shipment-document errors
• Shipment milestone tracking
• Payment follow-up

Most important KPI

Qualified international pipeline generated, no number of emails sent.

Candidate Profile

Mandatory

• 1-4 years international pharma sales/export experience
• Understanding of distributors/importers
• Good written and spoken English
• Excel/CRM proficiency