Executive F&B

ESP Engineered; Damaragidda; On-site; INR 500,000 - 700,000; Full time

Job summary

ESP Engineered is seeking a skilled operations manager in Damaragidda, Telangana, responsible for overseeing daily restaurant activities, ensuring compliance with policies, and providing exceptional customer service. The role requires supervising staff, managing supplies, and conducting training initiatives to enhance service performance. Strong food and beverage service skills, along with FSSAI hygiene knowledge, are essential for this position. Candidates should be prepared to engage with guests for feedback and implement necessary improvements.

Qualifications

• Strong knowledge of food and beverage service.
• Understanding of FSSAI hygiene standards.
• Ability to oversee operations effectively.
• Excellent customer service skills.

Responsibilities

• Manage day-to-day restaurant operations.
• Supervise staff and ensure performance expectations.
• Provide exceptional customer service.
• Conduct training and communicate performance expectations.

Skills

Food and Beverage service skills

FSSAI hygiene

Operations

Hospitality

Job description

Assisting in Management of Slow down place team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviours.
• Assists in supervising daily shift operations.
• Supervises Slow down place and all related areas.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Operations

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Community Manager for any issues regarding food quality and service levels.
• Ensures compliance with all policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels' employees regarding performance on an on-going basis.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.

Required Skills

FOOD and Beverage service skills FSSAI hygiene Operations Hospitality