Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Bengaluru South, Nainital; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited in Bengaluru, India, is seeking a Debt Management Specialist to lead delinquent account recovery and maintain strong client relationships.

You will direct collections, ensure compliance with legal guidelines, supervise collection officers, and analyze performance through daily risk reporting to hit targets.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Case to Case tracking.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.

Job description

Job Summary

The Debt Management Specialist is responsible for managing delinquent accounts, recovering overdue payments, and maintaining strong financial relationships with clients.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Manage a team of collection officers to achieve overall targets.
• Rectify problems encountered during the collection process.
• Manage average collection reports to monitor and improve collection performance.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.
• Debt Collection Recovery.
• Risk Mitigation.
• Legal Proceedings.
• Record Keeping.
• Reporting.
• Compliance Regulations.