Senior Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; Shankargarh; Sur place; INR 300 000 - 420 000; Plein temps

Résumé du poste

Bajaj Finserv Limited is seeking a Debt Management Specialist to lead the recovery of overdue loan payments and coordinate with customers and agencies. The role focuses on achieving collection targets while ensuring adherence to legal guidelines and accurate record-keeping.

The successful candidate will monitor performance, report on activities, and implement strategies to improve collection rates. Daily risk reporting and escalation handling are key parts of the responsibilities.

Responsabilités

• Visit customers/agency to recover overdue payments.
• Monitor performance against targets and provide updates.
• Ensure compliance with legal guidelines during repossession.
• Maintain accurate records of interactions and transactions.
• Provide regular collection activity and performance reports.
• Handle escalations promptly to resolve issues.
• Manage Daily DRR (Daily Risk Report).
• Develop and implement strategies to improve collection rates.
• Track cases and ensure resolutions within agreed timelines.

Description du poste

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients